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FAQ

Latest News of Dah Sing e-Banking Service

1. What is Dah Sing e-Banking Service?

The innovative and integrated e-Banking Service brings you enhanced online services. You can access www.dahsing.com to login Dah Sing e-Banking Service and operate your bank, credit card, debit card and cash card accounts anytime anywhere.


2. Do I need to open an additional account for Dah Sing e-Banking Service?

There's no need to open an additional account. You just need to have an ATM Card, Credit Card, Cash Card or Debit Card. Then you can enjoy e-Banking Service for Free


3. What services does e-Banking Service provide? Which kinds of accounts can be used?

 Bank Accounts
(i-Account / Savings /
Current / OD Accounts)
Credit CardCash CardGo Smart Card

Enquiry Service

  • Account Portfolio
  • Account Enquiry
  • Recent Transaction Activity

Fund Transfer within Dah Sing Bank

  • To Own Accounts
  • To Third-Party Accounts
  • Place Schedule Transfer Instruction
As both Debit
and
Credit A/C
Only as Credit A/C Only as Credit A/C Only as Credit A/C

Fund Transfer to Other Bank

  • Via Transfer Express
  • Via Transfer FREE
  • Place Schedule Transfer Instruction
Yes, as Debit A/C - - -
e-Deposit Service
e-Statement Service for i-Account Statement Credit Card Statement Virtual Cash Statement -

PayEasy Service

(Make Online and Place
Schedule Payment Instruction)

  • PayEasy

  • Dah Sing Bank Payment






Yes, as Debit A/C

Pay for FlexiMoney
/ EasiCash Account






Yes, as Debit A/C

Yes, as Debit A/C






-

Yes, as Debit A/C






-

-

Credit Card Services

  • Online Instalment
  • Cash Reward Enquiry

-



-

-

Fixed Deposit Service

  • Fixed Deposit Enquiry
  • Fixed Deposit Placement
  • Fixed Deposit Renewal
  • Rate Enquiry
Only for
Fixed Deposit
Account
- - -
Buy & Sell Foreign Currency For Multi-Currency Account - - -
Update User Profile
  • Update e-mail address
  • Update corresponding address








Requisition Service

  • Statement Request
  • Cheque Book Request
  • Stop Cheque
  • Cashier Order Request
  • Demand Draft Request
  • Demand Draft Request



For Current A/C Only

For Current A/C Only



-

-



-

-



-

-


4. Do I have to pay for the Service?

No. The use of e-Banking service is absolutely free. However, fees will be charged for some transactions, please refer to the table below:

ServicesFees
"Transfer Express" to transfer funds to other banks HKD100 for each transaction
(Please note that some banks may impose extra charges.)
Pay bills by Dah Sing Credit Card with "PayEasy" 1% of payment amount
e-Deposit "Direct Debit Authorisation": Free
(Please note that some banks will impose extra charges.)
Stop cheque Each transaction: HKD100


5. What is the limit of transaction amount for e-Banking Service?

ServiceMaximum Transaction Limit
(HKD or equivalent)
Maximum Daily Aggregate
Transfer Limit per customer
(HKD or equivalent)
Maximum Daily Transfer Limit
for Each Beneficiary Account
(HKD or equivalent)
Fund transfer to your
own Dah Sing Bank Account
No Maximum Limit
Fund transfer to registered
third-party account of
Dah Sing Bank and other local banks

Not Applicable

1,000,000

1,000,000 or Self-assigned Limit*

(whichever is lower)
Fund Transfer to non-registered
third-party account of Dah Sing Bank
and other local banks
Not Applicable

65,000 or Self-assigned Limit*

(whichever is lower)
Not Applicable
Fund Transfer to registered
account of Dah Sing Bank
(China) Limited
Not Applicable

500,000

500,000 or Self-assigned Limit*

(whichever is lower)
Small-value Transfer Not Applicable

10,000 or Self-assigned Limit*

(whichever is lower)
Not Applicable
"Pay Easy" Bill Payment Subject to the limit set by the merchant

100,000^

(The limit is shared with your Phone Banking Service accordingly)
Not Applicable
e-Deposit Not Applicable 30,000 Not Applicable
Buy / Sell Foreign Currency 2,000,000 No Maximum Limit Not Applicable

*You may at any time change your self-assigned limit (subject to the Bank's default cap. by completing and submitting the Dah Sing Phone Banking Service / e-Banking Service Fund Transfer Registration Form from our website to any branch in person.

^You can set the payment limits for online bill payment to designated merchants and non-designated merchants respectively, please click here to download the application form.


6. Do I need to register to transfer funds via e-Banking Service ?

You only need to log into e-Banking Service to transfer funds to any of your own accounts without prior registration.

To transfer funds to third-parties account within Dah Sing Bank or accounts in other banks, please register the beneficiary name, account number and maximum daily limit. Please click here to download the registration form.


7. Do I need to register bill details to make payment via e-Banking Service?

You can make payment via the "Pay Easy" Online Bill Payment service to over 800 major merchants+ in Hong Kong.

+Pre-registration is required for designated merchants.

Please click here for the merchant list.

Please click here to register.


8. How can I pay bills to designated merchants via e-Banking Service?

Pre-registration is required for making online payments to designated merchants. Please click here to download and complete the registration form and return it to us. Upon successful registration, you can pay bills to the registered designated merchant via Pay Easy Bill Online Payment Service of e-Banking Service.


9. Will the "Scheduled New Fixed Deposit Creation" or "Scheduled Fund Transfer (within Dah Sing Bank." be executed if a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on the execution date?

If Typhoon No.8 Signal or above, or when Black Rainstorm warning is hoisted at 8:30 am on the execution date, the "Scheduled New Fixed Deposit Creation" or "Scheduled Fund Transfer (within Dah Sing Bank." will be executed after bank service resumes on the execution date. If our bank service was suspended throughout the execution date, the "Scheduled New Fixed Deposit Creation" or "Scheduled Fund Transfer (within Dah Sing Bank." will be executed on the next working day.


10. Can I use the account number shown on e-Banking / Mobile Banking if I would like to receive money through the Direct Debit Authorisation Service or from other banks to my Dah Sing bank account

If you would like to receive money through the Direct Debit Authorisation Service, or from other banks to your Dah Sing bank account, please refer to your account statement for the complete account number, which should be in the format of 040-xxx-xxxxxxx-x.


11.After the termination of "Dah Sing JETCO Pay" Service, can I still receive payment via JETCO Pay?

You can use the "JETCO Pay P2P Collect" Service to receive money and deposit to your Dah Sing Bank accounts. Please click here to visit the JETCO Pay website for more details.

1) How can I log into Dah Sing e-Banking Service?

You can log into e-Banking Service simply by entering your e-Banking Login ID or User ID (i.e. 16-digit Dah Sing Credit Card, Go Smart Card or 14-digit ATM Card Number) and your 8-15 alphanumeric Personal Identification Number (PIN).

If you have activated Security Authentication Service (including Fingerprint Authentication, Face ID Authentication, Facial Recognition and / or Security Passcode Authentication), you can also use your mobile device registered for Security Authentication to log into e-Banking Service by the following methods:

  • Use the QR code scanner in our Mobile App to read the QR Code on the e-Banking login page and complete the login by using the registered Security Authentication method; or
  • Receive push notification via Mobile App and complete the login by using the registered Security Authentication method

Once successfully logged into e-Banking, a login email notification will be sent to your Designated Email Address registered with us.


2) I just opened a Dah Sing Bank account together with the Phone Banking Service at the branch, when can I use the e-Banking Service?

The PIN for using e-Banking Service will be given upon account-opening. New customers can access the Service with the PIN. For Credit Card / Cash Card Customers: After the application approval, you will get the e-Banking / Phone banking PIN by post. For Bank Account Customers: They are given an e-Banking / Phone banking PIN upon choosing ATM Service at account opening.


3) What should I do if I enter a wrong PIN?

For security reasons, your password will be temporarily suspended if you incorrectly key in your PIN for 4 consecutive times. To re-activated your account, please contact our Customer Service Representatives at 2828 8168 (for Credit Cardholders) or 2828 8000 (for Bank Accounts Customers) during office hours.


4) What can I do if I forget or lose my PIN?

e-Banking PIN:

You can click here to regenerate your PIN.


5) Can I change my e-Banking User ID and PIN?

To change your e-Banking User ID, you need to visit our branch. Moreover, you may change your password online by select "PIN change".


6) Will e-Banking Service / Phone Banking Service be cancelled if the services have not be used for a certain period of time?

Yes. For security reasons, customers who have e-Banking Service or Phone Banking Service and have not logged in to e-Banking Service or Phone Banking Service for the past 60 consecutive months (i.e. 5 years) or above, such e-Banking and Phone Banking services will be cancelled at the same time. To re-apply for such services, customers can visit any of our branches in person.


7) What can I do if the card I used for e-Banking User ID is cancelled?

You have to visit our branch to apply for a new e-Banking User ID.


8) If this is my first time logging in to "e-Banking service" or my "e-Banking service" password has just been reset, how do I activate my "e-Banking service"?

You have to use the newly received Phone Banking Service password to activate your e-Banking Service. For details, please click here to view the Registration Demo.

1) Why do I need to register the "e-Banking Login ID" when I log into e-Banking / i-Securities Service?

To provide a better login experience, customers can register their "e-Banking Login ID" for future logins.


2) What do I need to pay attention to when I register my "e-Banking Login ID"?

"e-Banking Login ID" shall be 6-20 alphabet / alphanumeric characters. Space or symbol (except designated special characters " - " and " _ ") are not accepted.


3) May I keep the original 14 or 16 digits User ID for e-Banking / i-Securities Service login?

No. For the sake of providing higher security, the "e-Banking Login ID" has to fulfil certain format (see 2).


4) Can I skip the "e-Banking Login ID" registration?

The registration for the "e-Banking Login ID" is mandatory. Customers are required to use the registered "e-Banking Login ID" to log into e-Banking / i-Securities Service. As "e-Banking Login ID" registration is in first-come-first-served basis, you are encouraged to register your own "e-Banking Login ID" at your earliest convenience.


5) What should I do if I have forgotten my registered "e-Banking Login ID"?

You can contact our Customer Service Hotline 2828 8000 for more details.


6) Is there any impact to my e-Banking / i-Securities Service login if I change (e.g. ATM card no. changes to Credit Card no.) my old User ID (hereafter Phone Banking ID) after the registration of my "e-Banking Login ID"?

If you change your "Phone Banking ID" (e.g. from ATM card no. to credit card no.) after the registration of "e-Banking Login ID", you should log into e-Banking / i-Securities Service by the new "Phone Banking ID" together with the newly provided "Phone Banking password" as the first time login for activation, the registered "e-Banking Login ID" will be displayed in the next page and used as your future login.


7) Is there any impact to my e-Banking / i-Securities Service login if I lose my credit card which used to be my "Phone Banking ID"?

If you lose your credit card which was registered as "Phone Banking ID" and reissue a new credit card, you can still continue to use the registered "e-Banking Login ID" to login. However, if you choose not to reissue new credit card after card loss, you are required to re-register Phone Banking / i-Securities Service in the future. You should log into e-Banking / i-Securities Service by the new "Phone Banking ID" together with the newly provided "Phone Banking password" as the first time login for activation, the registered "e-Banking Login ID" will be displayed in the next page and used as future login.


8) Can I cancel my Phone Banking Service if I have registered my "e-Banking Login ID"?

No. The e-Banking Service and Phone Banking Service must coexist according to system requirements.


9) Is there any Demo for self-assigned "e-Banking Login ID"?

You could click here for details.

1) Why am I requested to reset my e-Banking Service Password when I login?

To strengthen the security level of e-Banking Service, during the year starting from 24 Mar 2013 to 24 Mar 2014 (Specified Period), existing e-Banking customers (including i-Securities Customers) are required to log into e-Banking Service and reset the e-Banking Service Password by using the new password format. If you do not reset the password during the Specified Period, your current e-Banking Service Password will become invalid and you are required to visit any Dah Sing Bank branch for re-issuing the password.


2) What is the new password format for e-Banking Service?

For security reason, you are required to reset the e-Banking Service Password using the following new password format:

  • Should be 8-15 characters AND numbers
  • Should exclude symbols and spaces
  • Should be case sensitive

3) How can I reset my e-Banking Service Password?

Please click here for Demo.


4) Can I skip the page of "Setup of e-Banking Service Password"?

Starting from 25 Jun 2013, you cannot skip the page of "Setup of e-Banking Service Password" and are required to reset the e-Banking Service Password before using the e-Banking / i-Securities Services


5) Is there any impact to my e-Banking / i-Securities Service if I do not reset the e-Banking Service Password during the Specified Period?

If you did not reset your password during the Specified Period, your existing e-Banking Service Password will become invalid after 24 Mar 2014 and you will be required to visit our Bank branch for re-issuing the password. Therefore, please log into e-Banking Service to reset the e-Banking Service Password using the new password format during the Specified Period.

1) What is the purpose of implementing One-time Password (OTP) sent by Short Message Service (SMS) for i-Securities Login?

In order to further enhance the security level of internet securities trading services provided by Dah Sing Bank, Limited (the Bank) and to ensure that instructions to log into i-Securities Service are properly made by account holders themselves, Two-factor Authentication (2FA) is introduced by the Bank for i-Securities Service login. You are required to input an SMS OTP before you can successfully log into your i-Securities Service.


2) If my mobile device cannot receive an SMS OTP, what should I do?

If you cannot receive an SMS OTP in 30 seconds after having logged onto the relevant webpage, please click "click here" under the input box for SMS OTP on that webpage. We will send a new SMS OTP (Replacement SMS OTP) to you and the original SMS OTP will immediately expire right after the Replacement SMS OPT is sent. If you still cannot receive the Replacement SMS OTP, please contact our Customer Service Hotline at 2828 7028 during office hours (8:45 am-5:30 pm from Monday to Friday) for enquiry.


3) Can I receive SMS OTP if my mobile phone number is an overseas mobile phone number?

Yes. SMS OTP can be sent to all valid mobile phone numbers, including overseas mobile phone numbers. Even if you have subscribed for the "SMS forwarding service" provided by telecommunication service providers, the SMS OTP will not be forwarded to any other mobile phone number under such "SMS forwarding service" and will only be sent to the mobile phone number you registered with us.


4) Will my securities account be locked if I input an incorrect SMS OTP?

No, but if you input the SMS OTP wrongly for 5 consecutive times, you have to log into the i-Securities Service again.


5) Will an SMS OTP expire if I fail to immediately input it after having receiving the same? What should I do if it has expired?

Yes. An SMS OTP will expire in 100 seconds upon you receiving the relevant SMS. Please click "click here" under the input box for SMS OPT on the relevant webpage to receive a new SMS OTP (Replacement SMS OTP) if the original SMS OTP has expired.

1) What is Designated Email Address?

With effect from 17 Oct 2016 (Effective Date), "Designated Email Address" has been introduced and each customer can register one Designated Email Address with us. The Designate Email Address is used for receiving all our important notifications*, service information, privileged offers^ (if applicable) of the Bank.

*Including e-Banking / Mobile Banking transaction alerts, statement alerts, email alerts, Stock Order Status e-Alerts and other system alerts.

^Not applicable to customers who have already opted out from direct marketing.


2) Why can I only register one Designated Email Address?

To help you better manage the email notifications from us in one-go, as well as to enjoy our digital services, the Designated Email Address has been introduced as the only email address for receiving our corresponding communications.


3) Why does the same email address need to be used for receiving important notifications and direct marketing?

The Designated Email Address can help you manage all our email notifications in one go and get our latest offers and news efficiently. If you do not wish to receive any direct marketing information from us, you can visit any of our branches or contact our Customer Service Hotline to opt out from receiving our direct marketing materials.


4) If I provide another email address in the application form(s) of different products or services, will the Designated Email Address also be updated?

Yes. If you have provided another email address upon application of banking service (including bank account, credit card and loan, etc.), this email address will also be updated as your Designated Email Address, whichever is later.

1) Why I need to verify my email address?

To ensure your updated email address is correct and valid, with effect 17 Oct 2016 (Effective Date), after you have updated the email address with us, we will send an email to your updated email address (Subject: "Verify your Email Address"). Please click the verification link in the email to verify your email address. Your new email address will only be effective after the verification. You may click here for the demo of verifying your email address.


2) Why did I not receive any verification email?

Please ensure your registered email address has sufficient capacity at all times and add our email address (ebanking@dahsing.com) to your contact list to avoid potential spam filtering.


3) How can I request resending the verification email?

You can log into e-Banking and select "Online Service Settings" > "User Profile Update" > "Add / Change Email Address". Click "Resend Verification Email" to resend the verification email.


4) Is there any expiry date for the verification email?

You need to complete the verification within 30 days from the send date of the verification email. Email reminder, e-Banking / Mobile Banking Inbox Message and SMS reminder will be sent if we did not receive your verification 14 days after the send date of the verification email.


5) I have already submitted the amendment form to the Bank to amend my email address. Why has my email address not yet been made effective?

If you have submitted an amendment form for updating your email address, the verification email will still be sent to your updated email address. The email address will only be effective after you have completed the verification. You may click here for the demo of verifying your email address.

1) What is the purpose of implementing Two-factor Authentication (2FA) for add or change email address?

In order to further enhance the security level of updating personal particulars via Dah Sing e-Banking Service, Two-factor Authentication (2FA) has been introduced by the Bank for adding or changing email address.

To add or change email address via e-Banking Service, you are required to complete Two-factor Authentication (2FA) with SMS OTP Authentication.


2) How can I update my email address if I do not have a valid mobile phone number to complete the Two-factor Authentication (2FA)?

Please complete the Customer Information Amendment Form and submit the Form to any branch in person to update your email address.


3) After updating the email address with Two-factor Authentication (2FA), do I still need to verify the provided email address?

Yes. After you have updated the email address with us, we will send an email to your updated email address (Subject: "Verify your Email Address"). Please click the verification link in the email to verify your email address. Your new email address will only be effective after the verification. You can click here for the demo of verifying your email address.

1) How can I check my e-Statement / e-Advice?

No matter whether you have selected the option to "Activate email notification and suppress paper statement / advice" or not, you may view your e-Statement / e-Advice via e-Banking / Mobile Banking. Please click here to check the account types which provide e-Statement and e-Advice currently. The e-Statement and e-Advice service scope is subject to change. Please check the updates from our website from time to time.

You may follow the following steps for view your e-Statement / e-Advice:

  • Log into e-Banking and select "e-Statement & Advice / e-Alert" > "View e-Statement" / "View e-Advice"
  • Log into Mobile Banking and select "Account Enquiry & Services" > "e-Statement & Advice / e-Alert" > "View e-Statement" / "View e-Advice"

2) How can I activate the email notifications for e-Statement / e-Advice and suppress the paper statement / advice?

You can change the settings via the following ways in e-Banking and Mobile Banking. After logging into e-Banking / Mobile Banking, you can stop receiving paper statement / advice online by checking the checkbox "Activate email notification and suppress paper statement / advice" for the account types which you wish to stop receiving paper statement / advice.

  • Log into e-Banking and select "e-Statement & Advice / e-Alert" > "e-Statement & e-Advice / e-Alert Settings"
  • Log into Mobile Banking and select "Account Enquiry & Services" > "e-Statement & Advice / e-Alert" > "e-Statement & e-Advice / e-Alert Settings"

3) If I have already suppressed the paper statement / advice, can I resume receiving the paper statement / advice again?

If you would like to change the receiving options for statement / advice, you can amend the settings via the following ways. After logging into e-Banking / Mobile Banking, you can resume receiving paper statement / advice online by unchecking the checkbox "Activate email notification and suppress paper statement / advice" for the account types which you wish to resume receiving paper statements and advices.

  • Log into e-Banking and select "e-Statement & Advice / e-Alert" > "e-Statement & e-Advice / e-Alert Settings"
  • Log into Mobile Banking and select "Account Enquiry & Services" > "e-Statement & Advice / e-Alert" > "e-Statement & e-Advice / e-Alert Settings

4) If I have already activated the email notification and suppressed the paper statement / advice (Opt-out Instruction), for particular types of statement / advice, will the settings be applied to new accounts opened in future?

The corresponding paper statement / paper advice will be suppressed according to your choices. We will not mail the relevant paper statements / paper advices to you. The Opt-out Instruction will be applicable to your with the Bank / advice(s) of such account(s) , provided that in relation to joint account(s) maintained with the Bank, the relevant Opt-out Instruction will only be effected by the Bank if all other account holders of the relevant joint account(s) have also provided Opt-out Instructions to the Bank in relation to any of their banking account(s) maintained singly or jointly with the Bank, that is / are of the same type(s) which you have provided Opt-out Instruction.

+Please click here to view the account types which provide e-Statement and e-Advice services currently.


5) When will my instruction of updating the e-Statement / e-Advice settings be effective?

Your updated instruction will be effective in 2 business days after you have successfully submitted via e-Banking / Mobile Banking.


6) Apart from amending the settings via e-Banking / Mobile Banking, can I amend the settings via other ways?

If you would like to amend the e-Statement / e-Advice Service settings, apart from submitting your request via online channels, you can also go to any of our branches to submit your request.


7) If I have already registered e-Statement / e-Advice Services, under what situation the Bank will cancel my e-Statement / e-Advice settings and resume sending me the paper statement / advice?

The Bank will cancel the setting to suppress paper statement / advice and resume sending you the paper statement / advice due to the following reasons. SMS notifications will be sent to you after the settings have been cancelled.

  • Your e-Banking Service has been cancelled / suspended; or
  • Your registered email address with the Bank is invalid

8) Will I be charged for using e-Statement / e-Advice or email notification service?

No. Our e-Statement and e-Advice Services and email notification service are free of charge


9) Can I suppress the paper statement and advice for my joint account (Opt-out Instruction)?

Yes. Provided that in relation to joint account(s) maintained with the Bank, the relevant Opt-out Instruction will only be effected by the Bank if all other account holders of the relevant joint account(s) have also provided Opt-out Instruction to the Bank in relation to any of their banking account(s) maintained singly or jointly with the Bank. In addition, all the account holders of the joint account have to fulfil the following e-Statement / e-Advice requirements:

  1. Registered a valid email address with the Bank
  2. Have valid e-Banking Service

1) How long will each e-Statement and e-Advice be stored on e-Banking and Mobile Banking?

You can log into e-Banking and Mobile Banking to check e-Statements that were issued within up to the latest 7 years** (for credit card and deposit account) or 13 months (for securities account) and e-Advices that were issued within the latest 90 days.

**The retrieval period of credit card and deposit account e-statements which were issued in or after February 2019 would be extended from 13 months to up to 7 years.


2) Is there any difference in terms of content between e-Statement / e-Advice and paper versions?

The content of e-Statement and e-Advice are the same as the paper versions except for e-Statement and e-Advice are in PDF format being stored and viewed on a computer.


3) If I have chosen to activate the email notification and suppress paper statement / advice, how can I keep them for future reference?

You can download or print a copy for record keeping. The Bank suggests customers always download or print their e-Statements / e-Advices for future reference.


4) If I need to close my account, can I still enquire my e-Statement / e-Advice after my account is closed? What should I pay attention to?

If you raise an account closing request and have subscribed the e-Statement / e-Advice services, please download and save an electronic copy of the e-Statement / e-Advice in your own computer or other device or print a hard copy of the e-Statement / e-Advice for future reference. The e-Statement / e-Advice will be deleted from the Bank's system.

1) How will I be notified when the latest e-Statement / e-Advice is issued?

After you have activated the email notification and suppressed the paper statement / advice, we will send a free email notification to your registered email address after the latest e-Statement / e-Advice has been uploaded to e-Banking / Mobile Banking. You may view your latest e-Statement and e-Advice via e-Banking and Mobile Banking afterwards.


2) How can I change my registered email for receiving the e-Statement / e-Advice email notification?

You may follow the steps below to change your registered email address:

Log into e-Banking > "Online Service Settings" > "User Profile Update" > "Add / Change Email Address"


3) Can I stop receiving any e-Statement / e-Advice notification if I use e-Statement / e-Advice Services?

No. If you have suppressed paper statement / advice, you cannot opt out from the email notification for e-Statement / e-Advice. This is to ensure that you are informed with the issuance of the new e-Statement / e-Advice and can promptly review the transactions.


4) Why did I not receive any confirmation email after suppressing my paper statement / advice? Why did the email notification end up in my spam folder?

Please ensure your registered email box has sufficient capacity at all times and add our email address (ebanking@dahsing.com) to your contact list to avoid potential spam filtering.

1) What accounts are included in "Banking Accounts" of e-Statement Services?

Please click here to view the account types which are included in the type of "Banking Accounts" of e-Statement Services. The e-Statement and e-Advice service scope is subject to change. Please check the updates from our website from time to time.


2) Can I suppress the paper statement for certain accounts only?

No. Each customer can only set the same opt out for paper statement and receive e-Statement in lieu (Opt-out Instruction) for all the banking accounts. The Opt-out Instruction will be automatically applied to all his / her with the Bank, provided that in relation to joint account(s) maintained with the Bank, the relevant Opt-out Instruction will only be effected by the Bank if all other account holders of the relevant joint account(s) have also provided Opt-out Instruction to the Bank in relation to any of their banking account(s) maintained singly or jointly with the Bank.


3) I used to receive both paper statement and the email notification for e-Statement. Will there any change to me after the launch of the new e-Statement Services?

From 17 Oct 2016 (Effective Date), you are required to choose to suppress the paper statement in order to receive our e-Statement email notifications. If you choose to receive paper statement, you will not receive our e-Statement email notification.


4) I am a YOU i-Account customer and have already suppressed the paper statement. Is there any change to me due to the new e-Statement Services?

Starting from 17 Oct 2016 (Effective Date), the settings of "suppress paper statement" (Opt-out Instruction) for your existing YOU i-Account(s) (regardless of sole-named or joint named) will be extended with the Bank, provided that in relation to joint account(s) maintained with the Bank, the relevant Opt- out Instruction will only be effected by the Bank if all other account holders of the relevant joint account(s) have also provided Opt-out Instruction to the Bank in relation to any of their banking account(s) maintained singly or jointly with the Bank. Please click here for more information about the amendment.

1) I used to receive both paper statement and the email notification for e-Statement. Will there any change to me after the launch of the new e-Statement Service?

From 17 Oct 2016 (Effective Date), you are required to choose to suppress the paper statement in order to receive our e-Statement email notifications. If you have already chosen to suppress the credit card paper statement before the Effective Date, the setting will remain unchanged.


2) If I have several Dah Sing credit cards and supplementary cards, will my e-Statement setting affect those accounts?

Yes. e-Statement settings will be applicable to all Dah Sing cards and supplementary cards under the primary cardholder.


3) Can supplementary cardholders change the e-Statement settings?

No. Only the primary cardholder can change the e-Statement settings. Once the setting is changed, it will be applied to all credit cards and supplementary cards under the primary cardholder(if any).

1) Can I receive a separate e-Statement for the securities account after I have subscribed to the e-Statement Service and suppressed the paper statements for my securities account?

Such setting for e-Statement is same as paper statement. If you are a holder of Integrated Account(s) of the Bank and at the same time also hold our Securities and / or Investment Account(s), the monthly statement(s) of such Securities and / or Investment Account(s) will be included in the consolidated monthly statement of the Integrated Account of the same account name. There will be no separate monthly statement(s) for such Securities and / or Investment Account(s)

1) What is Faster Payment System (FPS)?

Faster Payment System (FPS) is a real-time online fund transfer platform. You can transfer fund to bank account of other local participating banks or receive money from bank accounts at other local participating banks in real time using your mobile phone number / email address in real-time*. You can also register your HKID number to receive payments and transfers from institutions, companies and the HKSAR government.

*Subject to the practice of receiving bank, some banks may not be able to provide instant transfer and collection services. Please check with the relevant bank.


2) What currency can be used in FPS for transfer?

You can place a fund transfer instruction in eligible currencies including HKD or CNY to the beneficiary account of other local participating banks via FPS. Please note that this service does not support cross-currency transaction.


3) Is there a charge for FPS Service?

"FPS" is a free-of-charge service for personal customer. There is also no charge for receiving money from accounts from other banks via FPS. For others FPS service charges, please refer to the Bank Service Charges posted on the Bank's website.


4) How can I register FPS Service?

The registration process is simple. You only need to log into e-Banking or Mobile Banking and select "Banking Service" ++> "FPS Service" > "FPS Service Settings" > "FPS Registration" to register the HKD / CNY account* for collection, please be reminded to check your email address and mobile phone number to complete the registration.

++Only for Mobile Banking.

*Registering an HKID number as a Proxy ID is only available to customers who hold a single name account (savings account or/and current account). Joint accounts cannot be registered as a receiving account. Only one default bank / institution may be registered for receiving funds.


5) Can I register FPS Service with an overseas mobile number?

Yes, but the overseas mobile number must be the same as the Bank record.


6) Is there any impact if I change my mobile phone number or email address registered with FPS Service?

Your FPS registration will be cancelled.


7) Is there any impact on me if I register for FPS Service at other banks with my HKID?

The FPS Proxy ID registered with your HKID can only be used for receiving funds at one default bank/institution. If you register your HKID at another bank, your existing registration with Dah Sing Bank will be automatically cancelled.


8) Can I receive transfers from others after registering my HKID for FPS Service?

No. The FPS Proxy ID registered with your HKID can only be used to receive payments and transfers from institutions, companies and the HKSAR government. It cannot be used for receiving funds from individuals.


9) What happens if I cancelled my FPS registration?

If the FPS registration has been cancelled, all the pending and scheduled transactions via the registered mobile phone number / email address will be invalid / automatically cancelled, including the inward FPS fund transfer.


10) How can I transfer fund in real-time via FPS?

You can transfer fund in real-time via mobile phone or email address to beneficiary account of other local participating banks. If you need to register additional third-party accounts as beneficiary for fund transfer via FPS, you could visit our branches or mail the registration form for the activation.


11) How can I set a scheduled transfer via FPS?

You can set a scheduled transfer via bank account number (registered or non-registered third-party account) to the beneficiary account of other local participating banks, including Saturday, Sunday and public holidays. If you need to register additional third-party accounts as beneficiary for fund transfer via FPS, you could visit our branches or mail the registration form for the activation.


12) Can I transfer funds to other Dah Sing Bank accounts via FPS by inputting beneficiary account number?

FPS does not support fund transfer to bank accounts of Dah Sing Bank by inputting the beneficiary bank account number.


13) Can I add remark to the fund transfer instruction?

You can input remark in the "Message to Payee" field.


14) What should I pay attention to when I enter the "Bill Number / Reference" for an FPS payment transaction?

When you transfer funds to merchants via an FPS Proxy ID, "Bill Number / Reference" is a mandatory field. You can enter the bill number of the merchant or other reference in order to identify the transaction. The "Bill Number / Reference" cannot contain Chinese characters and special characters and must be no more than 25 characters in length. Please contact the relevant merchant for details of the bill number.


15) Can I amend the payment details after scanning the QR code from the payee?

If the payee has entered the payment details (i.e. account number, currency, transaction amount and bill number / reference) when generating the QR code, you cannot amend the details after the QR code has been scanned. If the payee did not enter the transaction amount when generating the QR code, you have to enter the transaction amount after scanning the QR code when performing a FPS fund transfer.


16) When will the fund be deposited to the payee's account for scheduled transfer transaction?

All scheduled transfer instructions with the same pre-set execution date will be executed in one-go on that day and funds will be transferred to the relevant receiving banks / institutions. However, the funds crediting process and time will depend on the arrangement of the relevant receiving banks / institutions.


17) Can I cancel a submitted FPS payment instruction after approval?

All the approved and submitted "FPS" payment instruction cannot be amended / cancelled. Please make sure the transfer details are correct and valid.


18) Why was my FPS registration is rejected?

If your mobile phone number / email address has been registered in other bank for merchant purpose or already registered in Dah Sing Bank, your FPS registration request will be rejected.


19) Why is Two-factor Authentication (2FA) needed for FPS Small-value Transfer via e-Banking / Mobile Banking?

Two-factor Authentication is a security measure that can effectively prevent account data from being leaked or stolen and unauthorised login or transactions. In view of the telephone and online scams that have occurred recently, to provide safer e-Banking and Mobile Banking Services, Two-factor Authentication has been introduced for FPS Small-value Transfer Services.


20) Can I make online small-value transfer if I do not have a mobile phone or have not yet registered a valid mobile phone number with the Bank?

You need to use the Two-factor Authentication, i.e. mobile device registered with Security Authentication Service or a valid mobile phone number for SMS One-time Password, to conduct FPS Small-value Transfer. If you have not registered a valid mobile phone number with the Bank, please update your mobile phone number for Small-value Transfer and receive our transaction notifications and important news from the Bank

1) What is Electronic Direct Debit Authorization (eDDA)?

Electronic Direct Debit Authorisation (eDDA) is an electronic authorisation by a payer for a payee to debit its account. Merchants and payers can set up eDDA instructions online. All eDDA instructions must be accepted by the other party before the effective date.


2) What currency can be used in Electronic Direct Debit Authorisation (eDDA)?

You can place an Electronic Direct Debit Authorisation (eDDA) instruction in eligible currencies including HKD or CNY. Please note that this service does not support cross-currency transaction.


3) How can I know if there is an inward Electronic Direct Debit Authorisation (eDDA) request sent by the merchant / mobile wallet?

When the merchant / mobile wallet sent you an Electronic Direct Debit Authorisation (eDDA) request, we will send an email notification to your email address registered with us. You must reply the inward eDDA request on or before the designated date marked in the email. Please note that the eDDA request is not yet effective until the instruction is accepted by you. Otherwise, the eDDA request will be automatically cancelled.


4) What should I do if I have questions about the content of the Electronic Direct Debit Authorisation (eDDA) request from the merchant?

Please do not accept the Electronic Direct Debit Authorisation (eDDA) request. You should check with the relevant merchants. If the eDDA request is not accepted on or before the specified date, the request will be automatically cancelled. In general, the time for accepting the eDDA request is 5 working days.


5) Can I change the Electronic Direct Debit Authorisation (eDDA) instruction that I have successfully set up?

Yes. Please note that the changed Electronic Direct Debit Authorisation (eDDA) instructions will be effective after accepted by the relevant merchants.


6) Can I cancel the Electronic Direct Debit Authorisation (eDDA) instruction that I have successfully set up?

Yes. You can cancel the Electronic Direct Debit Authorisation (eDDA) instruction via e-Banking / Mobile Banking.

1) How can I pay my e-Bills?

When you submit your e-Bill enrolment, the bill account has already been added to "My Bill List" for payment. Payment methods:

  1. Select "PayEasy Bill Payment" > "Pay Bill" > "My Bill List" to settle your bills
    OR
  2. When you view your e-Bills, you can click "Pay" to pay the corresponding e-Bill directly. The system will automatically update the status of the corresponding e-Bill to "Paid" or "Scheduled"

2) Can I schedule any e-Bill payment?

Yes. You can schedule any one-off bill payment instruction up to 45 days in advance or set up a recurring payment instruction for up to one year. If you set up a recurring payment instruction under "My e-Bills", payment amount can be determined according to each e-Bill received.


3) How can I schedule payment for my future e-Bills?

When you view your e-Bills, click "Pay" to enter the corresponding payment instruction page. Select "Set up recurring instruction" and your desired execution time. If you choose "Bill Amount" as the payment amount, future payment amount will be determined according to each e-Bill received.


4) How can I check the status of my scheduled payment instructions?

To enquire about scheduled instructions that are pending for execution, you may choose "PayEasy Bill Payment" > "Scheduled PayEasy". Once your scheduled instruction is executed, notification email about the execution result will be sent to you via email. You may also check out the execution results of all the scheduled payment instructions within 2 years by choosing "PayEasy Bill Payment" > "Payment History".


5) Is there any additional charge for settling my e-Bills via PayEasy bill payment service?

Same as settling general bills, settling e-Bills by banking accounts via PayEasy bill payment service on e-Banking is free-of-charge while settling e-Bills with Credit Card / Debit Card to pre-registered merchants requires a handling fee of 1% of the payment amount.


6) What should I do if I change my Phone Banking User ID after the scheduled bill payment instruction(s) has/have been made?

If your Phone Banking User ID has been changed or cancelled*** (excluding the change of "e-Banking Login ID") after the scheduled instruction(s) is / are made, the instruction(s) will not be executed.

***Including the change or cancel of Phone Banking User ID due to different circumstances, e.g. lost the corresponding ATM or Credit Card.

After a new Phone Banking User ID has been assigned, please log into e-Banking Service to cancel the previous instruction(s) and submit the bill payment instruction(s) again.

1) What is e-Donation?

You can make a donation to charity organizations via PayEasy bill payment service on e-Banking. After successful e-Donation, the corresponding organizations will send you electronic receipts. Please note that not all charity organizations on PayEasy merchant list provide e-Donation receipt service, click here for the list of organizations offering e-Donation service.

Steps to make e-Donation:

  1. Log into e-Banking
  2. Select "PayEasy Bill Payment" > "Add New Bill"
  3. Select a charity organization for e-Donation
  4. Enter required information according to the instructions
  5. Verify and submit the instruction

If you make the donation as Anonymous, you will not receive any e-Donation receipts.


2) Can I receive e-Donation receipt after making a donation via e-Banking?

If the charity organization provides e-Donation receipt service, upon successful e-Donation, you can view the e-Donation receipt details via e-Banking Inbox Message and you will receive email notification from the Bank if you have subscribed the corresponding e-Alert service. Particular organizations will also send you e-Receipt separately to the email address submitted during e-Donation. If you make the donation as Anonymous, you will not receive any e-Donation receipts. Please note that not all charity organizations on PayEasy merchant list provide e-Donation receipt service, click here for the list of organizations offering e-Donation service.


3) Why can't I receive e-Donation receipt?

Please note that not all charity organizations on PayEasy merchant list provide e-Donation receipt service, click here for the list of organizations offering e-Donation service.

If you make a donation as Anonymous, you will not receive any e-Donation receipts. If you make a named donation, you can view the e-Donaftion receipt details via e-Banking Inbox Message and you will receive email notification from the Bank if you have subscribed the corresponding e-Alert service.

Particular organizations will also send you e-Receipt separately to the email address submitted during e-Donation. If you cannot receive any e-Donation receipts from the organizations, please contact corresponding organizations directly.

1) What is "My e-Bills"?

In "My e-Bills", you can view all your e-Bills and the corresponding latest status at a glance. All the outstanding bills will be shown under "My Outstanding e-Bills", and all e-Bills and all related events will be displayed in the e-Bill Diary.


2) What is an e-Bill status?

The e-Bill status is the latest payment status the Bank provides to our customers for their reference. Below are the details:

Status
Meaning
Outstanding Have not been settled or scheduled for payment via e-Banking Paid
Paid Have been successfully settled in full bill amount via e-Banking
Partially Paid Have been successfully settled in partial bill amount via e-Banking
Market as Paid Have been manually set as "Mark as Paid" by customers via e-Banking
Scheduled Have been scheduled for payment

If the e-Bills are not settled through "My e-Bills", the e-Bill status will not be updated automatically. Customers may mark the e-Bill as paid manually.

e-Bill status is for reference only. Please contact corresponding merchants for the actual bill settlement status.


3) What is "marked as paid"?

If an e-Bill is settled via other channels, customer may mark the e-Bill as paid manually for their own reference by choosing "Mark as Paid". After marking, the e-Bill will not be shown under "My Outstanding e-Bills".

1) What is an Email Alert?

e-Banking provides you with personalized email alert service for PayEasy bill payment. Email alert service is available for below services:

  • e-Bill Summary Ready Reminder
  • e-Bill Due Date Reminder
  • e-Donation Receipt Notification
  • e-Bill Enrolment Notification
  • Scheduled Bill Payment Notification

2) Can I customize what kinds of email alerts I would like to receive?

Yes. You may activate or deactivate below email alerts:

  • e-Bill Summary Ready Reminder
  • e-Bill Due Date Reminder
  • e-Donation Receipt Notification


Please follow below steps to change the settings:

  1. Log into e-Banking
  2. Select "PayEasy Bill Payment" > "Email Alert Settings"
  3. Amend the corresponding alert settings
  4. Verify and submit the instruction

1)Why is there a new requirement in the Bill Payment Service of e-Banking and Mobile Banking which requires the input of Security Code (CAPTCHA)?

Security Code (CAPTCHA) are a commonly used anti-hacking measure used in the digital finance industry to protect customer's interest. The Bank regularly reviews and updates our system security measures. We recently added the Security Code (CAPTCHA) with our e-Banking / Mobile Banking "PayEasy" Bill Payment Service to enhance system security. In order to afford greater protection to customers when conducting online payment instructions, when the amount of online payment instructions exceed a certain number of times, the Security Code (CAPTCHA) will be triggered in order to complete further transactions. Customers who are unable to use the Security Code (CAPTCHA) may use the Bank's other payment instruction channels, such as through our Phone Banking Hotline on 2828 8168 or through the payment functions on ATM machines for some merchants.


2) Why is there a daily transaction cap on the number of e-Banking / Mobile Banking payment instructions to the Inland Revenue Department / Water Supplies Department / Rates and Government Rent / Government Student Loan Repayment?

Customers' e-Banking / Mobile Banking payment instructions to the Inland Revenue Department / Water Supplies Department / Rates and Government Rent / Government Student Loan Repayment are provided via EPS Company (Hong Kong) Limited and must comply with EPS's system setting requirements and payment arrangements with various merchants in order to ensure stability and smoothness of such payment services.

1) What is Security Authentication?

Security Authentication is a way of authentication to log into e-Banking / Mobile Banking service, complete Two-factor Authentication when carrying out designated online transactions with Fingerprint, Face ID, Facial Recognition or Security Passcode Authentication.


2) When can I use Security Authentication?

Once registered your Security Authentication Service, you can log into e-Banking / Mobile Banking service and complete Two-factor Authentication when carrying out designated online transactions through Security Authentication.


3) Can I activate Security Authentication on more than one mobile device?

No. You can only activate Security Authentication on 1 mobile device. If you want to change the mobile device activated with Security Authentication, please use the desired mobile device to activate the service again. After you successfully activate the Security Authentication on the desired mobile device, the original mobile device will be deactivated automatically and can no longer be used for Security Authentication. For logging in Mobile Banking service via mobile device(s) not registered for Security Authentication, you will need to use your login ID / user ID and password to login. To verify the transaction via device(s) not registered for Security Authentication, you will need your SMS One-time Password to perform Two-factor Authentication for transaction verification.


4) Which device can be used for Security Authentication?

The Security Authentication Service of Dah Sing Mobile Banking no longer supports Fingerprint Authentication on Samsung Galaxy S10, Galaxy S10+, Galaxy Note 10 and Galaxy Note 10+.

Below are the list of supporting mobile devices and operating systems for the Security Authentication Service:

Security AuthenticationMobile Devices Requirement
Fingerprint Authentication

It requires mobile devices with fingerprint sensor, including:

  • Apple iPhone 5s or later models operating on iOS 10.0 or above (iPhone SE / 4s / 5 / 5c / 5s / 6 / 6 Plus / 6s / 6s Plus / 7 / 7 Plus / 8 / 8 Plus and iPad 2 / 3 / 4 / 5 / 6 / Mini / Mini 3 / Mini 4 / Mini 5 / Air / Air 2 / Pro)
  • Designated Android mobile devices operating on Android version 6.0 or above, including:
    • Google (Pixel / Pixel XL / Pixel 2 / Pixel 2XL / Pixel 3 / Pixel 3XL / Pixel 3a)
    • Huawei (P10 / P20 / P30 / P20 Pro / P30 Pro / Mate 10 / Mate 10 Pro / Mate 20 / Mate 20 Pro / Nova 3 / Nova 4 / Y9 Prime 2019)
    • LGE (G5 / G6 / G6+ / G7 / G7+ / G7 Fit / Q6 / Q Stylus+ / Stylus 3 / Q6 / K10 / K10 Power / K11+ / V20 / V30+ / V40 ThinQ)
    • Samsung (Galaxy C7 / C7 Pro / C9 / C9 Pro / Note 5 / Note 8 / Note 9 / S6 / S6 Edge / S6 Edge Plus / S7 / S7 Edge / S8 / S8 Active / S8 Plus / S9 / S9 Plus / S10e)
    • Sony (Xperia 10 / 10 Plus / L3 / X Dual / X Compact / X Performance / XA / XA Ultra / XA1 / XA1 Plus / XA1 Ultra / XA2 Plus / XA2 Ultra / XZ / XZ Dual / XZ1 / XZ1 Compact / XZ2 / XZ2 Premium / XZ3)
  • Xiaomi (POCOPHONE F1 / Mix 2S / Mix 3 / Redmi 7 / Redmi Note 7 / Mi A2 / Mi 8 / Mi 9 / Mi 9T)
Face ID Authentication It requires Apple mobile devices with Face ID capacity, operating on iOS 11.0 or above (iPhone X / XS / XS Max / XR)
Facial Recognition

It requires Android mobile devices with camera, operating on Android version 6.0 or above, including:

  • Google (Pixel / Pixel XL / Pixel 2 / Pixel 2XL / Pixel 3 / Pixel 3XL / Pixel 3a)
  • Huawei (P10 / P20 / P30 / P20 Pro / P30 Pro / Mate 10 / Mate 10 Pro / Mate 20 / Mate 20 Pro / Nova 3 / Nova 4 / Y9 Prime 2019)
  • LGE (G5 / G6 / G6+ / G7 / G7+ / G7 Fit / Q6 / Q Stylus+ / Stylus 3 / Q6 / K10 / K10 Power / K11+ / V20 / V30+ / V40 ThinQ)
  • Samsung (Galaxy C7 / C7 Pro / C9 / C9 Pro / Note 5 / Note 8 / Note 9 / S6 / S6 Edge / S6 Edge Plus / S7 / S7 Edge / S8 / S8 Active / S8 Plus / S9 / S9 Plus / S10 / S10e / S10 Plus)
  • Sony (Xperia 10 / 10 Plus / L3 / X Dual / X Compact / X Performance / XA / XA Ultra / XA1 / XA1 Plus / XA1 Ultra / XA2 Plus / XA2 Ultra / XZ / XZ Dual / XZ1 / XZ1 Compact / XZ2 / XZ2 Premium / XZ3)
Xiaomi (POCOPHONE F1 / Mix 2S / Mix 3 / Redmi 7 / Redmi Note 7 / Mi A2 / Mi 8 / Mi 9 / Mi 9T)
Security Passcode Authentication

It requires mobile devices, including:

  • Apple iPhone 5s or later models operating on iOS 10.0 or above (iPhone SE / 4s / 5 / 5c / 5s / 6 / 6 Plus / 6s / 6s Plus / 7 / 7 Plus / 8 / 8 Plus / X / XS / XS Max / XR and iPad 2 / 3 / 4 / 5 / 6 / Mini / Mini 3 / Mini 4 / Mini 5 / Air / Air 2 / Pro)
  • Designated Android mobile devices operating on Android version 6.0 or above, including:
    • Asus (FonePad 7 / FonePad ME371MG / Memo Pad 8 ME180A / Memo Pad 8 ME181C / PadFoneS / ZenPad S 8 / ZenFone Live / ZenFone Selfie / ZenFone Zoom / ZenFone Go / ZenFone Go 2 / ZenFone Max / ZenFone Max Plus / ZenFone 2 / ZenFone 2 Laser / ZenFone 3 / ZenFone 3 Max / ZenFone 3 Zoom / ZenFone 3 Deluxe / ZenFone 4 / ZenFone 4 Pro / ZenFone 5 / ZenFone 5 Lite / ZenFone 5Z / ZenFone 6 / ASUS X005 / ASUS X00TDE)
    • Google (Pixel / Pixel XL / Pixel 2 / Pixel 2XL / Pixel 3 / Pixel 3XL / Pixel 3a / Nexus 4 / Nexus 5 / Nexus 5X / Nexus 6 / Nexus 6P / Nexus 7)
    • HTC (HTC 10 / HTC 2PZF1 / HTC One / HTC One A9 / HTC One E8 / HTC One E9 Dual SIM / HTC One E9 Plus Dual SIM / HTC One M8 / HTC One M9 / HTC One M9 Plus / HTC One M9ew / HTC One Max / HTC One ME Dual SIM / HTC One X9 Dual SIM / HTC Butterfly 3 / HTC Butterfly s / HTC Desire 10 Pro / HTC Desire 12+ / HTC Desire 530 / HTC Desire 620 / HTC Desire 728 Dual SIM / HTC Desire 816 / HTC Desire 816 Dual SIM / HTC Desire 820 Dual SIM / HTC Desire 820s Dual SIM / HTC Desire 826 Dual SIM / HTC Desire EYE / HTC U Play / HTC U Ultra / HTC U11 / HTC U11 EYEs / HTC U11 Plus / HTC U12+ / HTC U12 Life)
    • Huawei (P10 / P20 / P30 / P20 Pro / P30 Pro / Mate 10 / Mate 10 Pro / Mate 20 / Mate 20 Pro / Nova 3 / Nova 4 / Y9 Prime 2019 / P10 Lite / P10 Plus / P20 Lite / P8 Lite / P9 / P9 Plus / P9 VIE-L29 / Mate S / Mate 9 / Mate 9 Pro / Mate 10 Lite / Mate 10 Pro / Mate 10 RS / Mate 20X / Mate RS Porsche Design / Nova 2s / Nova 2 Plus / Nova 3i / Nova 4e / Nova Lite / Y3 2017 / Y5 2017 / Y6 Prime / Y7 / Y7 Prime / Y7 Prime 2018 / Y9 / Y9 (2018) and designated models of Ascend / Enjoy / Honor / MediaPad series)
    • Lenovo (Phab / A3300-GV / A3600 / A536 / A5600 / A6000 / A6600 / A690e / A7000 / A7020 / A7700 / A806 / A936 / K10 / K50 / K51 / K52 / K520 / K8 / K8 Note / P1 / P2 / S1 / S920 / S930 / TAB 2 / TAB 3 / TAB 4 / VIBE K5 / X3 / Yoga A12 / Yoga TAB 2 / Yoga TAB 3 / TB2-X30F / L38011 / L38012 / L38041 / L78011)
    • LGE (G5 / G6 / G6+ / G7 / G7+ / G7 Fit / Q6 / Q Stylus+ / Stylus 3 / Q6 / K10 / K10 Power / K11+ / V20 / V30+ / V40 ThinQ / G2 / G2 Mini LTE / G3 / G3 Dual-LTE / G3 S / G3 Stylus / G3 Gat 6 / G4 / G4 Beat / G4 Stylus LTE / G4c / G7 ThinQ / G Pro 2 / G Pad 7.0 / G Flex / V10 / V30 / V40 / Aka H788N / K10 / K10 (2017) / L 90 Dual / L Bello / LM-Q710.FGN / Optimus G / Optimus G Pro / Optimus L5 II / Q6 Alpha / Spirit 4G LTE / Stylo 2 / Stylus 2 / Stylus 2 Plus / X Cam / X Power / X Power 2 / X Screen / Nexus 5)
    • Samsung (Galaxy C7 / C7 Pro / C9 / C9 Pro / Note 5 / Note 8 / Note 9 / S6 / S6 Edge / S6 Edge Plus / S7 / S7 Edge / S8 / S8 Active / S8 Plus / S9 / S9 Plus / S10 / S10e / S10 Plus / Nexus / W2018 / K Zoom and designated models of Tab / Ace / Core / Express / Grand / J / Mega / S / Note series)
    • Sony (Xperia 10 / 10 Plus / L3 / X Dual / X Compact / X Performance / XA / XA Ultra / XA1 / XA1 Plus / XA1 Ultra / XA2 Plus / XA2 Ultra / XZ / XZ Dual / XZ1 / XZ1 Compact / XZ2 / XZ2 Premium / XZ3 / 1 / XA2 / XA2 Compact / XZ Premium / XZs)
Xiaomi (POCOPHONE F1 / Mix 2S / Mix 3 / Redmi 7 / Redmi Note 7 / Mi A2 / Mi 8 / Mi 9 / Mi 9T / Redmi 5 / Redmi 5A / Redmi Plus / Redmi 6 / Redmi 6A)

5) Can I log into e-Banking / Mobile Banking services immediately after registering to the Security Authentication Service?

Yes. You can log into e-Banking / Mobile Banking immediately by using your registered security authentication method after successful registration.


6) What if my Security Authentication-enabled mobile device is lost or stolen?

Please immediately contact our Customer Services Representatives at 2828 8188 (available 24 hours) if your Security Authentication-enabled mobile device is lost or stolen. You may request to suspend your e-Banking / Mobile Banking / Security Authentication services to prevent unauthorised access.


7) Can I disable Security Authentication at any time?

Yes. You can disable the service via the Security Authentication which can be found from the menu after logging into Mobile Banking.


8) Why my Security Authentication is disabled?

For security reasons, the Security Authentication may be disabled when:

  • the biometric data on your device is changed (e.g. add or delete fingerprints or reset facial map)
  • you register the service on other devices in respect of the same Mobile Banking account
  • your e-Banking / Mobile Banking services have been terminated
  • your e-Banking / Mobile Banking login password is changed
  • you input incorrect e-Banking / Mobile Banking login password for 4 consecutive times
  • you fail to input self-assigned Security Passcode for 5 consecutive times
  • you have accumulated 5 times of facial recognition failure
  • your e-Banking / Mobile Banking login ID / user ID is invalid
  • your Phone Banking account is invalid

If your Security Authentication service is disabled, you will receive an email to your registered email address from the Bank. You need to re-register for the Security Authentication with Two-factor Authentication (2FA) if you wish to continue using your Fingerprint Authentication / Face ID Authentication / Facial Recognition Authentication / Security Passcode Authentication to log into e-Banking / Mobile Banking service.


9) Can I register Security Authentication on a jailbroken / rooted device?

If your device is jailbroken / rooted, there may be security loopholes and it is less secure. For security reasons, you will not be allowed to register and / or use security authentication on that device.

1) What is Fingerprint Authentication?

Fingerprint Authentication allows you to access e-Banking / Mobile Banking service faster and easier just by using your unique fingerprint(s) stored on your mobile device(s) instead of having to enter your login ID / user ID and passwords and complete Two-factor Authentication when carrying out designated online transactions in a faster way


2) After I enabled Fingerprint Authentication or if my fingerprint is not recognized by the device, can I use other methods to log into e-Banking / Mobile Banking service?

Yes. You can at any time choose to login by using your e-Banking / Mobile Banking login ID / user ID and password(s) or Security Passcode.


3) Why do I have to enable Fingerprint Authentication and Security Passcode Authentication at the same time?

For security reasons, Security Passcode Authentication can be an alternative method for you to log into e-Banking / Mobile Banking service, avoiding your e-Banking / Mobile Banking account to be locked by failing too many Fingerprint Authentication attempt.


4) Is Fingerprint Authentication safe?

Fingerprints can provide a high level of security and protection feature for identity verification. Only fingerprint(s) stored on your device can be used to log into e-Banking / Mobile Banking service. Your fingerprints data will not be stored in Bank Mobile App or kept anywhere within Dah Sing Bank. You can enable or disable Fingerprint Authentication anytime in the "Security Authentication Settings" after logging into Mobile Banking (Two-factor Authentication is required for service activation).


5) Can someone else log into my e-Banking / Mobile Banking if their fingerprint is stored on my device?

Yes. Any fingerprint(s) stored on your device, now or in the future, can be used to log into e-Banking / Mobile Banking service and verify designated online transactions when you enable Fingerprint Authentication. Therefore, it is strongly recommended that you should only store your own fingerprint(s) on your device and should not store or allow any third-party fingerprint(s) to be stored on your device. You can always add or remove fingerprints from your device's Settings menu.


6) What happens if I change my fingerprint stored on my device?

If you change your fingerprint stored on your device, your Security Authentication service will be automatically deactivated. You will need to log into Mobile Banking by your login ID / user ID and password to activate and confirm your Fingerprint Authentication again.

1) What is Face ID Authentication?

Face ID Authentication offers a simple, secure and faster way to access e-Banking / Mobile Banking and complete Two-factor Authentication when carrying out designated online transactions by using your facial map stored on your iPhone X.


2) Can I use Face ID to log into Dah Sing e-Banking / Mobile Banking services?

Face ID is currently available on iPhone X only. You can use Face ID to login if you have the latest Mobile App activated with Face ID Authentication on the device.


3) Why do I have to enable Face ID Authentication and Security Passcode Authentication at the same time?

For security reasons, Security Passcode Authentication can be an alternative method for you to log into e-Banking / Mobile Banking service, avoiding your e-Banking / Mobile Banking account to be locked by failing too many Face ID Authentication attempt.


4) Is Face ID Authentication safe?

Face ID can provide a high level of security and protection feature for identity verification. Only the Face ID stored on your device can be used to log into e-Banking / Mobile Banking service. Therefore, it is strongly recommended that you should only store your own Face ID on your device and should not store or allow any third-party Face ID to be stored on your device. Your Face ID will not be stored in Mobile App or kept anywhere within Dah Sing Bank. You can enable or disable Face ID anytime in the "Security Authentication Settings" after logging into Mobile Banking (Two-factor Authentication is required for service activation). However, you are reminded that in using Face ID Authentication, there is probability of false match due to certain circumstances, e.g. twins or siblings that look alike and the disabling of "Require Attention for Facial Recognition" function on your device settings. Please read the Terms and Conditions carefully and accept the associated risks and consequences before you enable Face ID.


5) What happens if I change my Face ID stored on my device?

If you change your Face ID stored on your device, your Security Authentication service will be automatically deactivated. You will need to log into Mobile Banking by your login ID / user ID and password to activate and confirm your Face ID again.


6) After I enabled Face ID Authentication or if my face is not recognized by the device, can I use other methods to log into my Dah Sing e-Banking / Mobile Banking?

Yes. You can at any time choose to login by using your e-Banking / Mobile Banking login ID / user ID and password(s) or Security Passcode.

1) What is Facial Recognition?

Facial Recognition offers a simple, secure and faster way to access e-Banking / Mobile Banking and complete Two-factor Authentication when carrying out designated online transactions by using your facial map registered for Security Authentication.


2) Can I use Facial Recognition to log into e-Banking / Mobile Banking service?

Facial Recognition is currently available on Android mobile devices only. You can use Facial Recognition to login if you have the latest Mobile App activated with Facial Recognition on your Android mobile device.


3) Why do I have to enable Facial Recognition and Security Passcode Authentication at the same time?

For security reasons, Security Passcode Authentication can be an alternative method for you to log into e-Banking / Mobile Banking service, avoiding your e-Banking / Mobile Banking account to be locked by failing too many Facial Recognition attempt.


4) Is Facial Recognition safe?

Facial Recognition can provide a high level of security and protection feature for identity verification. Only the facial map stored on your device can be used to log into e-Banking / Mobile Banking service. Therefore, it is strongly recommended that you should only store your own Face map on your device and should not store or allow any third-party Face map to be stored on your device. Your facial map will not be stored in Mobile App or kept anywhere within Dah Sing Bank. You can enable or disable Facial Recognition anytime in the "Security Authentication Settings" after logging into Mobile Banking (Two-factor Authentication is required for service activation). However, you are reminded that in using Facial Recognition, there is probability of false match due to certain circumstances, e.g. twins or siblings that look alike. Please read the Terms and Conditions carefully and accept the associated risks and consequences before you enable Facial Recognition.


5) How can I change my facial map registered for Security Authentication?

If you would like to change your facial map registered for Security Authentication, you will need to deactivate the registered Facial Recognition and activate Security Authentication with your desired facial map again.


6) After I enabled Facial Recognition or if my face is not recognized by the device, can I use other methods to log into my e-Banking / Mobile Banking?

Yes. You can at any time choose to login by using your e-Banking / Mobile Banking login ID / user ID and password(s) or Security Passcode.

1) What is a Security Passcode?

The Security Passcode is a self-assigned 8-15 digits password. It will be used to verify your identity to log into e-Banking / Mobile Banking.


2) What is the passcode format for Security Passcode Authentication?

For security reason, you are required to follow the below password format:

  • It should consist of 8-15 characters and numbers
  • Symbols and spaces are not allowed
  • It is case sensitive

1) What is the purpose of the QR code on e-Banking login page?

You can use the QR code scanner on Mobile App to read the QR code on e-Banking login page to log into e-Banking in a simple, secure and faster way with your mobile device registered for Security Authentication.


2) How do I login by scanning QR code with Mobile App?

  1. Open Mobile Application and click the "Scan QR Code to Log into e-Banking / i-Securities" option at the bottom of Homepage
  2. Scan the QR code displaying in e-Banking Service login page
  3. Verify the login details and confirm the login instruction by any activated security authentication method(s)
  4. After successful authentication, e-Banking Service webpage will be auto-refreshed to homepage

3) Which QR code scanner do I have to use in order to login with QR code?

You can only use the QR code scanner that is provided in Mobile App. Third-party QR code scanner cannot read the QR code on our e-Banking login page.


4) I see a countdown next to the QR code. What does that mean?

The QR code is only valid within that period of time. You have to complete the whole login process before the time runs out. Or else, the QR code will be expired and you will have to scan the new QR code generated automatically after the previous QR code is expired.


5) How do I login by receiving push notification with Mobile App?

  1. After inputting your login ID, click "Continue" on e-Banking login page
  2. Click "Continue" again on the next page to receive the push notification with your designated mobile device registered for Security Authentication
  3. Tap the push notification to open Mobile Application to authorise the login instruction
  4. Verify the login details and confirm the login instruction by any activated security authentication method(s)
  5. After successful authentication, e-Banking Service webpage will be auto-refreshed to homepage

6) I do not receive a push notification after inputting my login ID and confirming to login by receiving push notification with Mobile App. How do I complete login without the push notification?

By pressing "Authorised Instruction" on home page of Mobile App with your mobile device registered for Security Authentication, you can access and authorise e-Banking login with the Security Authentication method you registered.

1) What transaction or functions can be supported by using Security Authentication service for Two-factor Authentication?

The transactions / functions include:

  • Bill Registration to Designated Merchants^^^
  • Fund Transfer to Non-Registered Accounts
  • FPS Small-value Transfer Services
  • Add / Change Email Address
  • Small-value Transfer Service Activation
  • Increase Online Transaction Limit
  • Mobile Device Activation
  • e-Banking / Mobile Banking Login
  • Online Securities Account Opening / Login
  • Reset / Change Mobile Trading Password
  • Mobile Trading Service Registration via Mobile Banking
  • WeChat Binding and PIN Reset. For details, please refer to the merchant list of PayEasy Bill Payment Service

^^^Designated Merchants refer to the merchants which require pre-registration via e-Banking using Two-factor Authentication or by registration form.


2) After I enabled Security Authentication service, can I still use SMS One-time Password Authentication for Two-Factor Authentication?

No. After enabled Security Authentication service, you can only use Security Authentication for Two-factor Authentication, SMS One-time Password Authentication can no longer be used for Two-factor Authentication.


3) Do I have to enable push notification to use the service?

We recommend you to do so. Enabling push notification allows you to receive notifications and access the transaction signing page conveniently. Nonetheless, if you disable such function, you can still access the transaction signing page for authorisation by opening our Mobile App.


4) After receiving the notification, do I have to authorize the instruction within a time limit?

Yes. The push notification will expire after a designated period of time and you must complete the transaction signing before it expires.


5) Which security authentication method(s) can be used for Two-Factor Authentication?

All activated security authentication methods can be used for Two-factor Authentication.

1) How do I activate the service of "online fund transfers to non-registered third-party accounts"?

You can visit our branches or mail the registration form for the activation.


2) What happens to the service of "online fund transfers to non-registered third-party accounts" if I do not use the service for a prolonged period of time?

The service for your account will be deactivated if such service has not been used+++ for 12 months.

+++Refers to successful execution and completion of instruction.


3) If the service of "online fund transfers to non-registered third-party accounts" is deactivated, how can I reactivate it?

You can visit our branches or mail the registration form for reactivation.


4) How do I know when my last "online fund transfers to non-registered third- party accounts" was conducted?

Due to system limitation, we are unable to provide such transfer records. Customers are recommended to maintain their own records (e.g. bank statement).


5) How can I deactivate the "online fund transfers to non-registered third-party accounts"?

You can visit our branches or mail the registration form for the deactivation.

1) How do I activate the service of Pay Easy Online Bill Payment to non-registered designated merchants?

You can visit any of our branches or mail the registration form for the activation.


2) What happen to the service of Pay Easy Online Bill Payment to non-registered designated merchants if I do not use the service for a prolonged period of time?

The service for your account will be deactivated if such service has not been used****for 12 consecutive months.

****Refers to customers who did not successfully complete and / or execute any transaction instruction of the above Pay Easy Online Bill Payment service for 12 consecutive months.


3) If the service of Pay Easy Online Bill Payment to non-registered designated merchants is deactivated, how could I reactivate it?

You can visit our branches or mail the registration form for reactivation.


4) How do I know when my last Pay Easy Online Bill Payment to non-registered designated merchants was conducted?

You can check the bill payment history from "Payment History" of "Pay Easy Bill Payment" in e-Banking Service.


5) How can I deactivate the Pay Easy Online Bill Payment to non-registered designated merchants?

You can visit our branches or mail the registration form for deactivation.

1) What is the purpose of the SMS notification sent by Dah Sing Bank?

The SMS notification is a measure to strengthen Internet banking security and to ensure that the online instruction received by e-Banking is from the customer who actually places the instruction


2) Which Designated Online Transactions would have SMS notification service?

A SMS notification will be sent by us after you have placed an "online fund transfers to non-registered third-party accounts" instruction or "Pay Easy Online Bill Payment to non-registered designated merchants^^^^" instruction. Customers shall provide valid mobile phone numbers for receiving SMS notification.

With effect from 16 Feb 2012, even if you have subscribed for the "SMS Forwarding Service" provided by telecommunication service providers in Hong Kong, the SMS for the above transactions will only be sent to the mobile phone number registered with us and such SMS will not be forwarded to any other mobile phone number.

^^^^Applies to first time online add bill of designated merchants which are classified as Banking and Credit Card Services, Securities Broker, Credit Services category and other pre-registration required merchants. Please click here for the Merchant List.


3) Why am I not able to receive the SMS notification sent by Dah Sing Bank after performing the fund transfer or add bill of Pay Easy Online Bill Payment service?

A SMS notification will be sent by us after you have placed an "online fund transfers to non-registered third-party accounts" instruction or "Pay Easy Online Bill Payment to non-registered designated merchants++++" instruction. Customers shall provide valid mobile phone numbers for receiving SMS notification and notify us immediately if the mobile phone numbers are changed. Customers could submit the Customer Information Amendment Form for update.

With effect from 16 Feb 2012, even if you have subscribed for the "SMS Forwarding Service" provided by telecommunication service providers in Hong Kong, the SMS for the above transactions will only be sent to the mobile phone number registered with our Bank and such SMS will not be forwarded to any other mobile phone number.

++++Applies to first time online add bill of designated merchants which are classified as Banking and Credit Card Services, Securities Broker, Credit Services category and other pre-registration required merchants. Please click here for the Merchant List.


4) What do I need to do when I receive the SMS notification?

The SMS notification indicates an online instruction you just placed via e-Banking Service, you may check the transaction details through e-Banking Service. Should you have further enquiries about the details, please contact our Customer Service Hotline at 2828 8000 for assistance.


5) What are the merchant categories I added in Pay Easy Online Bill Payment Service will receive the SMS notification sent by Dah Sing Bank?

The SMS notification applies to the designated merchants which are classified as Banking and Credit Card Services, Securities Broker, Credit Services category and other pre-registration required merchants. Please click here for the merchant list.


6) If I have never provided my mobile number to Dah Sing Bank, could I still perform the "fund transfer to non-registered third-party accounts" and "Pay Easy Online Bill Payment to non-registered designated merchants" in e-Banking Service?

No. For Internet banking security reason, customers could only perform such online services with valid mobile phone number provided for SMS notification purpose. Customers could submit the Customer Information Amendment Form for providing mobile phone number. Alternatively, customers could visit our branches to pre-register designated third-party accounts and merchant bills for fund transfer via e-Banking Service.

1) What is Small-value Transfer service?

You may at any time log in your e-Banking / Mobile Banking services to activate the small-value transfer service and transfer fund to receiver's account via the corresponding e-channels (includes JETCO Pay binding banking account with WeChat Pay Hong Kong).


2) How can I activate the Small-value Transfer service?

Please log into Dah Sing e-Banking or Mobile Banking services, access "Online Service Settings > Small-value Transfer Settings" to activate the service by SMS OTP for Two-factor Authentication and click "Online Service Settings > Online Transaction Limit" for limit setting.

You can also click here to download the Fund Transfer Registration Form and submit the Form to any of our branches in person to activate the service.


3) What happen if I do not use the Small-value Transfer service for a prolonged period of time?

For security reasons, customers who have not been used the Small-value Transfer service for the past 18 consecutive months or above, such service would be deactivated at the same time. If you wish to resume the Small-value Transfer service, please log into e-Banking / Mobile Banking services for reactivation.


4) How can I deactivate the Small-value Transfer service?

Please log into e-Banking or Mobile Banking services and access "Online Service Settings > Small-value Transfer Settings" to deactivate the service. You can also download the Fund Transfer Registration Form and submit the Form to any of our branches in person to deactivate the service.


5) Why are a valid email address and mobile phone number needed for Small-value Transfer service?

Email and SMS notification will be sent by the Bank for Small-value Transfer and JETCO Pay services related activities. To update your email address and mobile phone number record, please download and submit the form to branch in person. You can also log into e-Banking service and access "Online Service Settings" > "User Profile Update" > "Add / Change Email Address" to update your email address.

1) What is the service hour of "Buy / Sell Foreign Currency", "Scheduled Buy / Sell Foreign Currency" and "FX Order Watch Service"?

Monday to Friday
SaturdaySunday & Public Holiday
Buy / Sell Foreign Currency 8:30 am - 2:30 am of the next day 9:00 am - 1:00 pm***** Service is not available
Scheduled Buy / Sell Foreign Currency You can place, amend or cancel your Scheduled Buy / Sell Foreign
Currency Instruction through our e-Banking or Mobile Banking
anytime, except during system maintenance.
FX Order Watch Service Under FX Order Watch Service, you can place, amend or cancel your
order through our e-Banking or Mobile Banking anytime,
except during system maintenance time.

*****Order will not be executed when Typhoon No.8 signal or above, or when Black Rainstorm warning is hoisted on a Saturday, except the Bank's resumption of business after Typhoon No.8 signal or Black Rainstorm warning is lowered.


2) Does the public holiday of the FX markets affect "Buy / Sell Foreign Currency", "Scheduled Buy / Sell Foreign Currency" and "FX Order Watch Service"?

The Bank will not be able to execute an Order Placement Instruction where any or all of the relevant FX markets that allow the trading of the specific currency you intend to purchase / sell under the Order Placement Instruction is / are closed for public holiday. Please refer to below table which summarises the relevant public holiday in 2021 that the Bank will not provide Buy / Sell Foreign Currency Service, Scheduled Buy / Sell Foreign Currency Service and execute any Order Placement Instruction placed through FX Order Watch Service:

DateTime
01 Jan 2021 8:30 am to 2:30 am of next day
19 Jan 2021 0:30 am to 2:30 am
13 Feb 2021 9:00 am to 1:00 pm
16 Feb 2021 0:30 am to 2:30 am
03 Apr 2021 9:00 am to 1:00 pm
01 May 2021 9:00 am to 1:00 pm
31 May 2021 11:30 pm to 2:30 am of next day
05 Jul 2021 11:30 pm to 2:30 am of next day
06 Sep 2021 11:30 pm to 2:30 am of next day
11 Oct 2021 11:30 pm to 2:30 am of next day
12 Nov 2021 0:30 am to 2:30 am
26 Nov 2021 0:30 am to 2:30 am
25 Dec 2021 9:00 am to 1:00 pm

During the aforesaid timeslot, customers could still place, amend and cancel the Scheduled Buy / Sell Instruction and FX Order Watch Instruction through our e-Banking and Mobile Banking.


3) Which exchange rate would be used in execution of my "Scheduled Buy / Sell Foreign Currency" instruction?

Scheduled Buy / Sell Foreign Currency Instruction will be executed at the daily exchange rate quoted by the Bank on the scheduled transaction date.


4) How long could my "Scheduled Buy / Sell Foreign Currency" instruction last for?

With scheduled buy / sell foreign currency, you can place an instruction as early as 45 calendar days in advance or you can at most make a 6-month consecutive scheduled instruction on a designated date of each month. For the scheduled instruction falling on a non-business day of the Bank, i.e. Sunday / Public Holiday, the relevant transaction will be executed one business day prior to the scheduled date.


5) When will the Bank process my Scheduled Buy / Sell Foreign Currency Instruction under the Scheduled Buy / Sell Foreign Currency?

The Scheduled Buy / Sell Foreign Currency Instruction will be processed during the following service hour:

  • Monday to Friday: 8:30 am - 2:30 am of the next day^
  • Saturday: 9:00 am - 1:00 pm^
  • Sunday & Public Holiday: Service is not available

^^^^^Order will not be executed when Typhoon No.8 signal or above, or when Black Rainstorm warning is hoisted.


6) When will the Bank execute my order placement instruction under FX Order Watch Service?

Your instruction to place an order under FX Order Watch Service (Order Placement Instruction) will only be matched and executed during the below timeslots (Service Time): Monday to Friday 8:30 am - 2:30 am of the next day, Saturday 9:00 am - 1:00 pm+++++.

+++++No Order Placement Instruction can be matched and executed on a Saturday which is a public holiday, or when Typhoon No.8 signal or above or when Black Rainstorm warning is hoisted on a Saturday, except the Bank's resumption of business after Typhoon No.8 signal or Black Rainstorm warning is lowered.

No matching and execution of Order Placement Instruction will be carried out beyond the Service Time and / or during the system maintenance time. For the purpose of illustration, if your Target Exchange Rate hits the Bank's prevailing board rate (Order Matching) at 5:00 am, the Order Placement Instruction will not be executed since the Order Matching does not take place during the Service Time.


7) Can I enquire, amend or cancel the instruction in mobile banking after placing the Order Placement Instruction in e-banking?

Yes. You can enquire, amend or cancel any Order Placement Instruction through e-Banking or mobile banking before such Order Placement Instruction has been executed or the Expiry Date (whichever is earlier) except during the system maintenance time. Please note that any instruction to amend or cancel an Order Placement Instruction can only come from the account holder of the relevant Debit Account who places the Order Placement Instruction.


8) How could I enquire the status of the Order Placement Instruction after placing an order under FX Order Watch Service?

Details of an Order Placement Instruction can be found in the "Status of FX Order Watch Instruction" section available anytime in e-Banking or mobile banking. Besides, email notification will be sent to your email address registered with the Bank for your reference when an instruction is executed, cancelled or lapsed. If you have opted for SMS notification, SMS notification will also be sent to your mobile number registered with the Bank.


9) Is there any limitation on the inputted target exchange rate and the inputted target exchange amount when I place an order under FX Order Watch Service?

The Target Exchange Rate inputted should be within 30% above or below the prevailing board rate quoted by the Bank at the time when you place an Order Placement Instruction and the Target Exchange Amount should be within HKD20 to HKD2 million or its equivalent.


10) Is there any limitation on the inputted Expiry Date when I place an order under FX Order Watch Service?

You can set an Expiry Date up to 45 calendar days for your Order Placement Instruction.


11) Why does the Bank arrange hold fund on the relevant amount in my debit account when I place an order under FX Order Watch service?

This is to ensure that you have sufficient available funds in the debit account to complete your Instruction at the time the target exchange rate you inputted hits the Bank's prevailing board rate (Order Matching) or otherwise the Bank cannot execute your order placement instruction. The fund held will be released within 30 minutes after the lapse of an Order Placement Instruction after the Expiry Date.


12) If the Bank's prevailing board rate is more favorable than my target exchange rate, which rate will be used to execute my order under FX Order Watch service?

If the Target Exchange Rate the customer inputted hits the Bank's prevailing board rate (Order Matching) or the Bank is able (but shall not be obliged) to offer you a customer-specific rate more favorable than the Target Exchange Rate (Preferential Rate) in the sole and absolute discretion of the Bank, the Order Placement Instruction will, subject to the applicable terms and conditions, be executed either under the Target Exchange Rate or the Preferential Rate as the case may be.


13) If I change or cancel my Phone Banking User ID after placing scheduled FX transactions, is there any impact on my Scheduled Buy / Sell Foreign Currency Instructions which are not executed?

To enjoy e-Banking or Mobile Banking Service, your Phone Banking Service account must be valid due to the system requirement. If you cancel or change your Phone Banking Service User ID / Credit Card 24-hour Phone Banking Service User ID, all of your Scheduled Buy / Sell Foreign Currency Instructions which are outstanding (if any) will not be affected. If you want to cancel your Scheduled Buy / Sell Foreign Currency Instruction, please contact us at 2828 8000 for assistance.

1) How can I deposit the e-Cheque to Dah Sing Bank Account?

You can deposit the e-Cheque to Dah Sing Bank Account through the following means:

  • Visit our Bank website (www.dahsing.com) and select "Present e-Cheque now" option via the "e-Info" or "e-Cheque Presentment Service" pages
  • Download our Mobile App and select "e-Cheque Presentment Service" under the "Tools" section
  • Log into e-Banking / Mobile Banking Services and select "Other Services" > "e-Cheque Services" > "e-Cheque Presentment Service" or
  • Log into e-Cheque Drop Box website (www.echeque.hkicl.com.hk) or Mobile App provided by the Hong Kong Interbank Clearing Limited

For details of e-Cheque presentment via Dah Sing Bank, please click here to view the online demo for e-Cheque presentment guide.


2) What are the supported Dah Sing Bank accounts for e-Cheque presentment?

You can deposit the e-Cheque to Dah Sing deposit accounts or credit card accounts.


3) Can I deposit the e-Cheque to third-party Dah Sing Bank accounts?

Yes, in e-Cheque presentment input page, you can enter the last 10 digits of deposit account number or 16 digits credit card account number of the payee for e-Cheque presentment.


4) Can I deposit the e-Cashier Order to Dah Sing Bank accounts?

Yes. You can select Dah Sing deposit accounts or credit card accounts to deposit your e-Cashier Order. The process and supporting account is same as e-Cheque.


5) Can I present a post-dated e-Cheque?

No. A post-dated e-Cheque is not accepted in the e-Cheque presentment.


6) What are the supported currencies for e-Cheque presentment to Dah Sing deposit accounts and credit card accounts?

You can present any HKD, RMB and USD e-Cheque to your deposit accounts with the same currency. For credit card accounts (include CUP Dual Currency Credit Card), only HKD e-Cheque will be accepted.


7) How many e-Cheques can I present to Dah Sing Bank accounts?

You can present a maximum of 5 e-Cheques per submission (Except using iOS8 or lower version to present e-Cheque via our Mobile App). If you need to present more e-cheque, please repeat the steps for e-Cheque presentment.


8) Is there any transaction limit for e-Cheque presentment to Dah Sing Bank accounts?

No. There is no transaction limit for e-Cheque presentment to Dah Sing deposit accounts and credit card accounts.


9) Can I deposit the cheque amount into different deposit accounts by a single e-Cheque?

No. A single e-Cheque can only be deposited to one deposit account.


10) Can I settle the credit card payment for multiple credit cards by a single e-Cheque?

No. A single e-Cheque can only be used to settle the payment of one credit card.


11) Is there any expiry date for presenting an e-Cheque?

Yes. An e-Cheque which has been issued 6 months or longer from the cheque date is not accepted.


12) When the funds of e-Cheque will be deposited into the account?

For any e-Cheque presentment request submitted before 5:30 pm on each clearing day, it will be processed on the same clearing day. Under normal circumstances, the e-Cheque will be deposited to the designated payee's account on the next clearing day. Any request submitted after 5:30 pm, it will be processed on the next clearing day.

******Clearing day refers to Monday to Friday, exclude public holidays.


13) Can I issue the e-Cheque via Dah Sing Bank?

e-Cheque Issuance Service is currently not yet available in Dah Sing Bank.


14) Is there any service hours for e-Cheque presentment?

For Dah Sing e-Cheque presentment service, it operates all year round except system maintenance period. Please click here to check the system maintenance schedule.

For the Hong Kong Interbank Clearing Limited e-Cheque Drop Box, it operates all year round except 1:00 am-5:00 am every Sunday and during ad-hoc system maintenance period.


15) How to deposit e-Cheque with an iPhone or iPad?

For iOS9 or above users, you can upload and deposit the e-Cheque via "Choose Existing" button in the e-Cheque presentment page. If you are using iOS8 or lower, please follow the below steps to upload and deposit your e-Cheque.

  • Open the app that your e-Cheque PDF file is saved, e.g. Mail, Google Drive, iCloud Drive, WhatsApp and etc.
  • Open the e-Cheque PDF file and tap the "Share" icon
  • Choose Dah Sing Bank Mobile App from the list of apps
  • You may choose to deposit the e-Cheque by logging into Mobile Banking or simply fill in a form

For details of e-Cheque presentment via Dah Sing Bank, please click here to view the demo.

1) What is the purpose of email address to be provided in the input page?

The email address you provided will be used for e-Cheque presentment service notification, including the email notification when e-Cheque is presented, rejected, returned and deposited.


2) Is there any notification will be sent by the Bank regarding the e-Cheque presentment status?

If you have presented the e-Cheque via e-Cheque presentment service, email, e-Banking / Mobile Banking inbox message and letter notification (applicable for returned e-Cheque only) will be sent by the Bank to the e-Cheque presenter and payee(s) for presentment status notification. Please be reminded to provide a valid email address for the above notification.


3) Can I stop to receive the email notification regarding e-Cheque presentment service?

Yes, you can customize the email alert via Dah Sing e-Banking or Mobile Banking Services. Please click here for more details.


4) How can I know if the e-Cheque has been returned?

The clearing and settlement process is same as the current practice of paper cheque. An email, e-Banking / Mobile Banking inbox message and letter notification will be sent to the e-Cheque presenter and the payee(s) by the Bank when the e-Cheque has been returned. If you present the e-Cheque via e-Cheque Drop Box provided by the Hong Kong Interbank Clearing Limited, e-Cheque presenter will also receive email notification from the e-Cheque Drop Box portal.

1) How can I check my e-Cheque presentment status for e-Cheque presented via e-Cheque Presentment Service?

If you have presented the e-Cheque via e-Banking or Mobile Banking, the latest status of corresponding e-Cheque can be checked via the below path: "Other Services > e-Cheque Services > e-Cheque Presentment Enquiry"


2) How can I check my e-Cheque presentment status for e-Cheque presented via e-Cheque Drop Box portal?

You can check the presentment status via the e-Cheque Drop Box website (www.echeque.hkicl.com.hk) or Mobile App provided by the Hong Kong Interbank Clearing Limited. Please log into e-Cheque Drop Box portal and select "Presentment Enquiry" for details.


3) How long will the e-Cheque records be kept in the e-Cheque presentment enquiry?

If you have presented the e-cheque via e-Banking or Mobile Banking, the e-Cheque presentment will be kept for record up to the past 6 months.

1) If I fulfil the related criteria for the Credit Card Paper Statement Fee Waiver, how do I apply for it? What supporting documents do I need to provide?

You can download the Dah Sing Credit Card Paper Statement Fee Waiver Application Form (Fee Waiver Application Form) from Dah Sing Bank (the Bank) website. Once you have completed this Fee Waiver Application Form, you can mail it to "G.P.O. BOX 333, HONG KONG", fax it to 2598 1836 or return it to any branch of the Bank in person for processing upon the effective date (1 Jan 2019). When you submit the Fee Waiver Application Form, no supporting documents are required. The Bank may request you to provide supporting documents if necessary.


2) I have a saving account with the Bank and have been approved for the Waiver of Low-balance Maintenance Fee. Do I need to apply for the Credit Card Paper Statement Fee Waiver separately? Are both fee waivers permanent?

Customers who have been approved for the Waiver of Low-balance Maintenance Fee will be approved for the Credit Card Paper Statement Fee Waiver automatically by system. Please note that both fee waivers mentioned above will be valid for a duration of four years for each application upon approval.


3) Why do low-income customers who fulfil the criteria for the Credit Card Paper Statement Fee Waiver need to apply for it every 4 years? How do I calculate the effective period of it? Will the Bank notify me before the Credit Card Paper Statement Fee Waiver expires?

The Bank wishes to arrange Credit Card Paper Statement Fee Waiver for the low-income customers who are in need. Therefore, customers are required to submit the Fee Waiver Application Form to the Bank regularly to declare that they are still eligible for the waiver during the designated period (January-June / July-December every year). The Bank reserves the right to request payment of any fee waived if it comes to the Bank's attention that the customer is no longer eligible for the waiver during the designated period. If customers are no longer eligible for the waiver, they are required to inform the Bank immediately.

The Credit Card Paper Statement Fee Waiver is valid for four calendar years following the year of application. If you are approved for the Credit Card Paper Statement Fee Waiver during 2019, it will expire on 31 Dec 2023. The Bank will send you a letter around 3 months before the Credit Card Paper Statement Fee Waiver expires to remind you to re-apply (subject to eligibility). We recommend that you keep up-to-date with our fee schedule for the charging scheme of the Credit Card Paper Statement Fee.


4) I am a new Credit Card customer and I received the first paper statement before I applied for the e-Banking Service. As the Bank has the default setting of sending Credit Card Statement to customers in paper format, would the Bank charge me for the Credit Card Paper Statement Fee automatically?

If you receive 1 or more credit card paper statement(s) in a designated period, the Bank will charge you for the Credit Card Paper Statement Fee posted during that designated period. To avoid incurring a paper statement fee, you are required to activate email notification and suppress paper statement before the Statement Date / Payment Due Date.


5) I fulfil the related criteria for the Credit Card Paper Statement Fee Waiver and I have submitted the Fee Waiver Application Form. When will the Credit Card Paper Statement Fee Waiver be effective? Will the Bank notify me of the result of the Credit Card Paper Statement Fee Waiver Application?

The Paper Statement Fee is calculated based on the customer's status on the last working day of each designated period. If you would like to apply for the waiver, all application forms must be submitted to the Bank on or before the 20th of the last month of the designated period (i.e. 20th Jun and 20th Dec of each year). The Bank only accepts applications with valid information. We do not inform customers about the status of their applications.


6) Will I be charged the Credit Card Paper Statement Fee if I receive a paper statement due to incurring an Annual Card Fee?

The Bank will arrange to waive the first charge of Credit Card Paper Statement Fee due to Annual Fee if necessary. From this time onwards, if you receive one or more paper statement(s) during the designated period, the Bank will charge you the Credit Card Paper Statement Fee for that designated period. We recommend that you activate email notification and suppress paper statement as soon as possible in order to view your Credit Card account information via e-Banking / Mobile Banking. This service is free of charge.

1) Is it secure to perform transaction through Dah Sing e-Banking Service?

Please check the security advice provided by the Bank at "Internet Security" from time to time.


2) What precautions should I take to avoid unauthorized access to my accounts online?

Please check the security advice provided by the Bank at "Internet Security" from time to time.

1) What is the system recommendation to use Dah Sing e-Banking Service?

e-Banking Service is available to both PC and Mac users with internet connection. We have the following recommendation:

Operating SystemInternet Browser
Microsoft Windows 7

Internet Explorer 8 or above

Mozilla Firefox 27 or above

Google Chrome 38 or above
Mac OS

Safari 7 or above

Mobile Safari 5 or above
Android OS browser Android 5 or above

2) Must I have Cookies / Javascript enabled on my Internet browser?

Yes. The procedures for enabling Cookies / Javascript may vary among different browsers. Please kindly refer to "Help" function of your Internet browsers.


3) What should I do if I do not get a response after clicking a hyperlink or icon?

Please check your modem settings or the connection to your Internet Service Provider (ISP). Besides, it may be due to heavy internet traffic hours, quality of telephone line, speed and quality of modem, server capacity etc. A minimum modem speed of 56kbps is recommended. If you encounter slow or no response at our site, please check if there is a similar problem at another site or you can contact us and give us all the particular of the incidents.


4) Will my instruction be proceeded if my computer crashes or my Internet access disconnects halfway?

After completed a transaction or instruction successfully, a reference number (for financial transactions) / confirmation page (for non-financial instructions) will be shown on screen. Should you have any question, you may contact our Customer Service Hotline at 2828-8000 during office hours for assistance.


5) How should I obtain better printing quality for form submission?

You are recommended to go to "Advanced Print Setup" option and select "Print as Image" to obtain better printouts.