Dah Sing Bank, Limited - Personal - Other Services - e-Banking - FAQ
Login e-Banking:
General Login Service:
1.   How can I login Dah Sing e-Banking Service?
    To provide added security for your online banking transactions, you can setup one of the following login methods :
   
e-Banking User ID You can access the e-Banking service simply by entering your e-Banking User ID and Personal Identification Number (PIN). (e-Banking User ID is your 16-digit Dah Sing Credit Card, Go Smart Card, Debit Card or 14-digit ATM Card Number and 8-15 numbers and alphabets Personal Identification Number.)
or  
Digital Certificate A digital certificate brings you extra security and protects you from unauthorized access to your account(s). You can login the e-Banking Service using a digital certificate on diskette, Smart ID card or any other storage media. For FAQs of digital certificate login e-Banking Service, please click here.
    Moreover, you can change your login method from time to time by simply clicking the corresponding button at the right hand corner of the login screen. Please note that you have to enter your e-Banking PIN no matter you login by e-Banking User ID or digital certificate.
2.   I just opened a Dah Sing Bank account together with the PhoneBanking Service at branch, when can I use the e-Banking Service?
    The PIN for using Dah Sing e-Banking Service will be given upon account-opening. New customers can access the Service with the PIN.

For Credit Card / Cash Card Customers: After the application approval, you will get the e-Banking / Phonebanking PIN by post.

For Bank Account Customers: They are given an e-Banking/ Phonebanking PIN upon choosing ATM Service at account opening.
3.   What should I do if I enter a wrong PIN?
    For security reason, your password will be temporarily suspended if you incorrectly key in your PIN for four consecutive times. To re-activated your account, please contact our Customer Service Representatives at 2828 8168 (for Credit Cardholders) or 2828 8000 (for Bank Accounts Customers) during office hours.
4.   What can I do if I forget / lost my PIN?
    e-Banking PIN:
You can click here to regenerate your PIN.

Digital Certificate PIN:
Please contact the Certificate Authority of your digital certificate to regenerate your PIN.
5.   Can I change my e-Banking User ID and PIN?
    To change your e-Banking User ID, you need to visit our branch. Moreover, you may change your password online by select "PIN change".
6.   Will Dah Sing e-Banking Service/Phone Banking Service be cancelled if the services have not be used for a prolonged period of time?
   

Yes. For security reason, customers who hold a valid account of Dah Sing e-Banking Service or Phone Banking Service have not logged in to Dah Sing e-Banking Service or Phone Banking Service for the past 60 consecutive months (i.e. 5 years) or above, such e-Banking and Phone Banking services would be cancelled at the same time. To re-apply for such services, customers could visit any of our branches in person.
7.   What can I do if the account I used for e-Banking User ID is cancelled?
    You have to visit our branch to apply for a new e-Banking User ID.
8.   If this is my first time login "e-Banking service", or my "e-Banking service" password has just been reset, how do I activate my "e-Banking service" account??
    You have to use the newly received "Phone Banking service" password to activate your "e-Banking service" account. For details, please click here to view the Registration Demo.
"e-Banking Login ID":
9.   Why do I need to register the "e-Banking Login ID" when I login e-Banking/i-Securities Service?
    To provide better login experience, customers can register the "e-Banking Login ID" for future login.
10.   What do I need to pay attention to when I register my "e-Banking Login ID"?
    "e-Banking Login ID" shall be 6-20 alphabet / alphanumeric characters. Space or symbol (except designated special characters " - " and " _ ") are not accepted.
11.   May I keep the original 14 or 16 digits User ID for e-Banking/i-Securities Service login?
    No. For the sake of providing higher security, the "e-Banking Login ID" has to fulfill certain format (see 10.).
12.   Why do I need to register "e-Banking Login ID" as I used to login by digital certificate?
    As digital certificate login customers can choose non-digital certificate login in an optional way, digital certificate login customers are still required to register the "e-Banking Login ID".
13.   Could I skip the "e-Banking Login ID" registration?
   

The registration for the "e-Banking Login ID" is mandatory. Customers are required to use the registered "e-Banking Login ID" to login to e-Banking/i-Securities Service. As "e-Banking Login ID" registration is in first-come-first-served basis, you are encouraged to register your own "e-Banking Login ID" at your earliest convenience.
14.   What shall I do if I have forgotten the registered "e-Banking Login ID"?
   

You could contact our Customer Service Hotline 2828 8000 to enquire details.
15.   Is there any impact to my e-Banking/i-Securities Service login if I change (e.g. ATM card no. changes to Credit Card no.) my old User ID (hereafter "Phone Banking ID") after the registration of my "e-Banking Login ID"?
   

If you change your "Phone Banking ID" (e.g. from ATM card no. to credit card no.) after the registration of "e-Banking Login ID", you shall login e-Banking/i-Securities Service by the new "Phone Banking ID" together with the newly provided "Phone Banking password" as the first time login for account activation, the registered "e-Banking Login ID" would be displayed in the next page and used as future login.
16.   Is there any impact to my e-Banking/i-Securities Service login if I lose my credit card which was used to be my "Phone Banking ID"?
   

If you lose your credit card which was registered as "Phone Banking ID" and reissue a new credit card, you could still continue to use the registered "e-Banking Login ID" to login. However, if you choose not to reissue new credit card after card lost, you are required to re-register Phone Banking/i-Securities Service in the future. You shall login e-Banking/i-Securities Service by the new "Phone Banking ID" together with the newly provided "Phone Banking password" as the first time login for account activation, the registered "e-Banking Login ID" would be displayed in the next page and used as future login.
17.   May I cancel my Phone Banking Service if I have register my "e-Banking Login ID"?
   

No, e-Banking Serivce and Phone Banking Service must be coexisted as of system requirement.
18.   Is there any Demo for self-assigned "e-Banking Login ID"?
   

You could click here for details.
"Change of Dah Sing e-Banking Service Password Format":
19.   Why am I requested to reset the e-Banking Service Password when I login?
   
To strengthen security level of Dah Sing e-Banking Service, during the year starting from 24 March 2013 to 24 March 2014("Specified Period"), existing e-Banking customers (including i-Securities Customers) are required to login e-Banking Service and reset the e-Banking Service Password by using the new password format.
If you do not reset the password during the Specified Period, your current e-Banking Service Password will become invalid and you are required to visit any Dah Sing Bank branch for re-issuing the password.
Note: if you have registered Kiddie e-Banking Service, please reset the password for the Kiddie e-Banking Service by using new password format during the Specified Period.
20.   What is the new password format for e-Banking Service?
   
For security reason, you are required to reset the e-Banking Service Password using the following new password format:
- should be 8-15 alphabets AND numbers.
- should exclude symbols and spaces.
- is case sensitive.
21.   How can I reset the e-Banking Service Password?
   
Please click here for Demo.
22.   Can I skip the page of "Setup of e-Banking Service Password"?
   
Starting from 25 June 2013, you cannot skip the page of "Setup of e-Banking Service Password" and are required to reset the e-Banking Service Password before using the e-Banking / i-Securities Services.
23.   Is there any impact to my e-Banking / i-Securities Service if I do not reset the e-Banking Service Password during the Specified Period?
   
If you did not reset the password during the Specified Period, your existing e-Banking Service Password will become invalid after 24 March 2014 and you will be required to visit any Dah Sing Bank branch for re-issuing the password. Therefore, please login e-Banking Service to reset the e-Banking Service Password using the new password format during the Specified Period.
24.   Do I need to reset the e-Banking Service Password for Kiddie e-Banking Service?
   
If you have registered Kiddie e-Banking Service, please reset the password for the Kiddie e-Banking Service using the new password format during the Specified Period.
25.   How can I reset the password of Kiddle e-Banking Service?
   
Please click here for the Demo.
26.   Is there any impact to Kiddie e-Banking Service if I do not reset the Kiddie e-Banking Service Password during the Specified Period?
   
If you do not reset the Kiddie e-Banking Service Password during the Specified Period, the Password will become invalid. To reactivate the Kiddie e-Banking Service, please login e-Banking Service, select "Register Kiddie e-Banking" under "Other Services" and then select "Reactivate Kiddie e-Banking Service".
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