Latest News of Dah Sing e-Banking Service  New Measure of the Change of Dah Sing e-Banking Service Password Format Change of the Transaction Limit of e-Banking Service New Arrangement for the Retention Period of Dah Sing e-Banking Service / Phone Banking Service and Pay Easy Online Bill Payment Service Notice for Dah Sing e-Banking Services Digital Certificate Login: Digital certificate security Controls over fund transfers to unregistered third-party accounts SMS notification for Digital Certificate service

Dah Sing e-Banking Service FAQ

Overview: What is Dah Sing e-Banking Service? Do I need to open an additional account for the Dah Sing e-Banking Service? What services do Dah Sing e-Banking Service provide? Which kinds of accounts can be used? Do I have to pay for the Service? What is the limit of transaction amount for Dah Sing e-Banking Service? Do I need to register to transfer fund via Dah Sing e-Banking Service ? Do I need to register bill details to make payment via Dah Sing e-Banking Service? How can I pay bill to designated merchants via Dah Sing e-Banking Service? Do I need to login to Dah Sing e-Banking Service with digital certificate in order to pay bill to registered designated merchants? Will the "Scheduled New Fixed Deposit Creation" or "Scheduled Fund Transfer (within Dah Sing Bank)" be executed if a Typhoon No.8 Signal or a Black Rainstorm warning is hoisted on the execution date?

Login e-Banking: General Login Service: How can I login Dah Sing e-Banking Service? I just opened a Dah Sing Bank account together with the PhoneBanking Service at branch, when can I use the e-Banking Service? What should I do if I enter a wrong PIN? What can I do if I forget / lost my PIN? Can I change my e-Banking User ID and password? Will Dah Sing e-Banking Service/Phone Banking Service be cancelled if the services have not be used for a prolonged period of time? What can I do if the account I used for e-Banking User ID is cancelled? If this is my first time login "e-Banking service", or my "e-Banking service" password has just been reset, how do I activate my "e-Banking service" account? "e-Banking Login ID": Why do I need to register the "e-Banking Login ID" when I login e-Banking/i-Securities Service? What do I need to pay attention to when I register my "e-Banking Login ID"? May I keep the original 14 or 16 digits User ID for e-Banking/i-Securities Service login? Why do I need to register "e-Banking Login ID" as I used to login by digital certificate? Could I skip the "e-Banking Login ID" registration? What shall I do if I have forgotten the registered "e-Banking Login ID"? Is there any impact to my e-Banking/i-Securities Service login if I change (e.g. ATM card no. changes to Credit Card no.) my old User ID (hereafter "Phone Banking ID") after the registration of my "e-Banking Login ID"? Is there any impact to my e-Banking/i-Securities Service login if I lose my credit card which was used to be my "Phone Banking ID"? May I cancel my Phone Banking Service if I have register my "e-Banking Login ID"? Is there any Demo for self-assigned "e-Banking Login ID"?

"Change of Dah Sing e-Banking Service Password Format" (Effective date: 24 March 2013): Why am I requested to reset the e-Banking Service Password when I login? What is the new password format for e-Banking Service? How can I reset the e-Banking Service Password? Can I skip the page of "Setup of e-Banking Service Password"? Is there any impact to my e-Banking / i-Securities Service if I do not reset the e-Banking Service Password during the Specified Period? Do I need to reset the e-Banking Service Password for Kiddie e-Banking Service? How can I reset the password of Kiddle e-Banking Service? Is there any impact to Kiddie e-Banking Service if I do not reset the Kiddie e-Banking Service Password during the Specified Period?   Digital Certificate Services: Login e-Banking by Digital Certificate: Why should I login with digital certificate? Why the system prompt me to setup login method? Can I use digital certificate issued by which Certificate Authority? What is the PIN of the Digital Certificate used for? What is the basic requirement for my PC in order to use the Digital Certificate? Can I use more than one digital certificate to login the e-Banking Service? How do I know that my digital certificate is properly installed in the browser? Can I access to e-Banking service in case my digital certificate is expired or revoked? I have deleted my Netscape Navigator and installed the latest version. How do I reinstall my digital certificate? Can I import my digital certificate and Private Key Generated from Netscape into Internet Explorer? Why a security warning dialog box appears when I login Dah Sing e-Banking Service with digital certificate? What are the supporting storage media of Digital Certificate Login for accessing Dah Sing e-Banking Service? If I am using digital certificate storage media (e.g. Diskette) other than "Smart ID" or "iKey 2000 Series", could I still login Dah Sing e-Banking Service from 30 September, 2009 onwards? If I do not have "Smart ID" or "iKey 2000 Series", how and where I could register them? Fund transfers to unregistered third-party accounts service: Could I perform "online fund transfers to unregistered third-party accounts" once I registered Digital Certificate Login of Dah Sing e-Banking Service? How do I activate the service of "online fund transfers to unregistered third-party accounts"? What happen to the service of "online fund transfers to unregistered third-party accounts" if I do not use the service for a prolonged period of time? If the service of "online fund transfers to unregistered third-party accounts" is deactivated, how could I reactivate it? How do I know when my last "online fund transfers to unregistered third-party accounts" was conducted? How can I deactivate the service of "online fund transfers to unregistered third-party accounts"? Pay Easy Online Bill Payment to unregistered designated merchants service: What is the new arrangement for the service of Pay Easy Online Bill Payment to unregistered designated merchants? Could I perform online bill payment to unregistered designated merchants once I registered Digital Certificate Login of Dah Sing e-Banking Service? How do I activate the service of Pay Easy Online Bill Payment to unregistered designated merchants? What happen to the service of Pay Easy Online Bill Payment to unregistered designated merchants if I do not use the service for a prolonged period of time? If the service of Pay Easy Online Bill Payment to unregistered designated merchants is deactivated, how could I reactivate it? How do I know when my last Pay Easy Online Bill Payment to unregistered designated merchants was conducted? How can I deactivate the service of Pay Easy Online Bill Payment to unregistered designated merchants? SMS notification for Digital Certificate service: What is the purpose of the SMS notification sent by Dah Sing Bank? Which e-Banking services would have SMS notification service? Why am I not able to receive the SMS notification sent by Dah Sing Bank after performing the fund transfer or merchant registration for Pay Easy Online Bill Payment Service? What do I need to do when I receive the SMS notification? What are the merchant categories I added in Pay Easy Online Bill Payment Service will receive the SMS notification sent by Dah Sing Bank? If I have never provided my mobile number to Dah Sing Bank, could I still perform the "fund transfer to unregistered third-party accounts" and "Pay Easy Online Bill Payment to unregistered designated merchants" in Dah Sing e-Banking Service?

Security: Is it secure to perform transaction through Dah Sing e-Banking Service? What precautions should I take to avoid unauthorized access to my accounts online?

Trouble-Shooting: What Internet browsers are recommended to be used for the e-Banking Service? Must I have Java Virtual Machine installed before using Dah Sing e-Banking Service? Must I have Cookies / Javascript enabled on my Internet browser? I am using the recommended browser but still have problems in retrieving some of your pages. What should I do? What should I do if I do not get a response after clicking a hyperlink or icon? Will my instruction be proceeded if my computer crashes or my Internet access disconnects halfway? Why there is a security warning dialog box when I open the Dah Sing e-Banking login page? What should I do if "Page not found" is shown when I try to access e-Banking login page? How should I obtain better printing quality for form submission?

Dah Sing Sesame Street Kiddie e-Banking Service FAQ

Overview : What is Dah Sing Sesame Street Kiddie e-Banking Service? How can I use this service? Do I have to pay for the Service?

Login Dah Sing Sesame Street Kiddie e-Banking Service： How can I register Dah Sing "Sesame Street" Kiddie e-Banking Service? How can my children login Dah Sing e-Banking Service? What should I do if my children enter a wrong PIN?

Trouble Shooting What is the system recommendation to use Dah Sing "Sesame Street" Kiddie e-Banking Service? I am using the recommended browser but still have problems in retrieving some of your pages. What should I do? What should I do if I do not get a response after clicking a hyperlink or icon? What should I do if "Page not found" is shown when I try to access e-Banking login page?