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Important Notice
Important Notice

Bogus Bank Hotline Numbers & Authentication of Suspicious Phone Calls

Dah Sing Bank ("the Bank") would like to alert our customers to suspicious SMS messages purported to be sent from the Bank. These SMS messages claim that there were credit card transactions conducted using a customer's credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions.

 

The Bank wishes to remind our customers to verify the hotline numbers with the Bank before calling rather than just following the information provided in SMS messages. Customers may find the Bank's hotline numbers at the back of ATM/credit cards or on the Bank's website. At the same time, a list of all retail banks' hotline numbers can be found at the dedicated webpages of the HKMA and the Hong Kong Association of Banks.

 

Moreover, customers and the public are reminded not to disclose any sensitive personal information to any suspicious calls, and to protect their sensitive personal information at all times.

 

Should the public or our customers have any doubt regarding the identity of the caller claiming to be from Dah Sing Bank, Limited, please obtain the caller's full name and direct contact number for verification.

 

Any member of the public who has provided, or suspected that he or she has provided, personal information to bogus bank hotline numbers should immediately contact the Bank at 2828 8000 during office hours: Mon–Fri 9:00a.m.-10:00p.m.; Sat 9:00a.m.-5:30p.m. For non-office hours, please call 2828 8159 and report such cases to any local Police Station or the Hong Kong Police Force (at 2860 5012).

 

If customers are concerned that they may have disclosed their personal information to unauthorised third parties or if the public or our customers would like to verify any phone calls purporting to be initiated by or related to our Bank or report any suspicious / irregular phone calls or if customers do not wish to receive further marketing calls from the Bank, please call us at the above-mentioned numbers. Click here to watch the TV Announcement in the Public Interest (API) jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.