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Beware of falling into cyber scams and keep an eye on your personal belongings when in crowded area or travelling, follow our tips to stay away from scammers and avoid financial losses! |
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Use AutoFill One Time Password
(OTP) cautiously |
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Trick
Fraudsters may entice you by rewards, online transaction details or add card to mobile payment service instruction and to input OTP with "AutoFill" function before verifying the SMS information. |
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DO NOT authenticate the relevant transaction precipitately, be careful when using AutoFill function to input OTP |
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Verify the SMS information, e.g. merchant name, instruction of adding card to mobile payment service, transaction amount, currency and credit card number last 4 digits before inputting OTP |
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| Identify the Official Domain Name
or URL of Websites |
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Trick
Fraudulent email / SMS purporting to be from telecommunications service providers, bonus points redemption platform or government authority may entice you that gift can be redeemed at discounted price, the bonus points were to be expired or outstanding fees need to be settled, by requesting you to click the embedded link resembling the official website domain and steal your credit card information. |
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Verify the URL embedded in the email / SMS with website official's domain name |
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Verify the email / SMS with corresponding organisations through official channels |
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Do not click on any links or open any attachments embedded in suspicious email / SMS, and input personal or credit card information |
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| Phishing Scam |
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Trick
Scammers may send out phishing emails / SMS to deceive people and steal your personal or credit card information (e.g. date of birth, online banking account or login information, etc.) by requesting you to click the embedded link in email or SMS to a fraudulent website. |
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Do not click on any links or open any attachments embedded in suspicious email or SMS |
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Do not input personal information, credit card details and security codes on any suspicious websites |
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Bogus calls / Money Transfer
or
Remittance Instructions |
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Trick
Fraudsters claiming to be bank staff calling or making pre-recorded voice calls about banking products or services, or requesting money transfer or remittance to steal your personal or credit card information. |
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Do not disclose personal information or follow any instructions |
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Call the bank to verify the incoming callers' identity |
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Private Deal Offer Outside
Shopping Platform |
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Trick
Fraudulent buyers or sellers may entice you to contact them directly outside of shopping platform to prevent conversation and orders recorded within the platform to obtain your personal information. |
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Make transaction in shopping platforms with encryption technologies to protect personal information |
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Avoid making contact outside of shopping platforms so as to keep the transaction records |
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Do not disclose your personal banking details, such as OTP, e-banking password, CVV security code, etc. |
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Keep your credit cards safe and do not provide your personal or credit card information to others for protecting yourself from fraud scam.
Please verify the message content with your instruction when inputting the OTP. Do not input or reveal the OTP if you did not authorise any transaction or in any doubt, and please call 28288159 or else you shall be responsible for the transaction.
After you confirmed to opt for using the over-the-limit facility, an overlimit handling charge may be levied when the outstanding balance of your credit card account exceeds the available credit limit and you shall be liable for all transactions under the over-the-limit facility.
You may bear the consequences for ignoring pre- and post- card transaction related communications from the Bank. |
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| An anti-fraud search engine "Scameter" is released and able to be downloaded in App Store / Play Store. Once having suspicious findings, can enter the account name or number, phone number, FPS number, website of the seller to the app in order to assess the risk of dealing with the seller before payment, or call the anti-deception consultation hotline "Anti-Scam Helpline 18222" of the Anti-Deception Coordination Centre (ADCC) of the Hong Kong Police Force. |
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Report to us immediately if in doubt of being scammed.
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More online security tips: |
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Dah Sing Credit Card 大新信用卡
dahsing_bank 
DahSingBankHK 